Receptionist (Part-time)

**Location**:
Rosary House, 27 Fore Street, Heavitree, Exeter, Devon

Hours:
Part time

Practice:
City Vets Heavitree

**Your role and responsibilities**

Experience required:

- Previous customer service experience working within a fast-paced environment (essential).
- Experience in a veterinary practice is preferable but not essential
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail
- Proficiency in Microsoft Word, Excel and Outlook desirable.

This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Ensuring that public areas are clean and presentable.

Hours and package:

- £10.53 - 11.48 per hour
- Part -time
- 35 hours per week
Monday 8-7, Tuesday 1.30-7, Wednesday 8.30-6, Friday 8.30-7. 1 in 8 Saturdays
1 in 16 Sundays paid at 1.5 rate
- Permanent
- Location: Heavitree (no staff parking available)

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- In house training is given as well as CPD (Continuing Professional Development) and membership to the BVRA (British Veterinary Receptionist Association)

**About us**

City Vets in an exciting period of growth with the expansion of our Heavitree hospital which now boasts CT scanning as one of its services. Part of the Linnaeus Group, we aspire to deliver a Gold Star service, constantly looking for ways to improve. City Vets operate four branches across Exeter and there may be occasions when you’re required to work at a different branch.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

If you would like to discuss in more detail please contact Heather Pearson.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.