Senior Retail Crew

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Falmouth store.

Born two decades ago from the needs of hardy British surfers, Finisterre is proudly B Corp certified and a leader in its field; designing functional and sustainable products for those that share a love of the sea and adventure. Whether based at our cliff top headquarters in St. Agnes, Cornwall or in one of our eleven retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand.

Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create a working environment where our people are valued and can thrive and grow with us.

So, if you are as passionate about the ocean as we are, if you embody our values to be Brave, Honest and Driven, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

**Requirements**:
ABOUT THE ROLE

The role of Senior Retail Crew is the next rung on the ladder of our retail development path. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

KEY RESPONSIBILITIES

Customer Experience
- Actively find solutions to enhance customer experience throughout the store.
- Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure as well as deep brand knowledge
- To understand and communicate our POD within our product range authentically through brand and technical knowledge.
- Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
- Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.

Commercial
- Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
- Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
- Contribute to the timely execution of all launches, promotions and campaigns in store.
- Manage the shop floor effectively in the absence of management team

Operations
- Responsible as required, for the open and closure of the store, making sure all store assests and the site are fully secured.
- Accurately follow cash management procedures and make sure all cash handling is documented and signed for.
- Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
- Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
- Ensure all health and safety policies are adhered to at all times.
- Maintain a high standard of housekeeping throughout the store and back of house.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People
- Be an inspiration for your store team, motivate, train and support the people around you to be at the top of their ability.
- Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
- Adhere to all current policy and procedure laid out by Finisterre.
- Bring our values to life

WHAT YOU’LL BRING TO FINISTERRE
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.
- To be willing to take on new and ad hoc tasks when required.
- Previous experience in a customer focused role.
- A strong understanding of exceptional customer service.
- Knowl