Help Desk Operator

2 weeks ago

Eastleigh, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**Location: Premier House, Eastleigh**

**Salary: Up to £26,000 per annum**

**Hours of Work: 08:00 - 17:00 Monday - Friday**

**Maternity Cover - (1 year FTC) Full training given - no previous experience required.**

**Job Purpose**:
***
To assist and manage all aspects of the Helpdesk systems required by the EMCOR contracts. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and EMCOR Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.

**Principal Accountabilities**:

- To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service
- To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets
- To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed
- To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
- To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
- To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
- The overall operational output and performance of the Help Desk facility
- To compile and distribute data relating to utilities, maintenance work and operational costs
- To carry out all reasonable tasks that may be requested from time to time by the client or EFS management
- To uphold and promote the good name of EFS at all times

**Person Specification**:

- Proven experience within a similar role
- Experience of Concept, Care manager, Planet is desirable
- Experience of SLA’s and KPI Monitoring
- Good IT skills including MS Word, Excel, Power point and Project
- Good level of interpersonal and customer relationship skills
- Smart, presentable appearance

**Benefits**:

- 25 days holiday as standard + Bank holidays
- Holiday Buy Scheme - up to 5 days
- Company Pension - Auto enrol.
- Company sick pay
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Professional training - suited to your role
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- Stable employer with long-term prospects on the contract

  • IT Help Desk Advisor

    2 weeks ago

    Eastleigh, United Kingdom Tate Full time

    **Temporary IT Help Desk Advisor** **We have a great opportunity for an IT Help Desk Advisor to work on a temporary basis,** **to start asap, for 3 months. Based in Eastleigh. £12.17/hr +** To start asap for a period of 3 months IT Help Desk Advisor Pay Rate £12.17/hr + Mon to Fri - 8am to 5pm - 4.30pm finish on Friday Working fully on site Free...

  • Help Desk Co-ordinator

    1 week ago

    Eastleigh, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: EMCOR UK are recruiting for a Helpdesk Coordinator to join our team in Eastleigh on a six month fixed term contract. **Duties**: - Provide a first line contact for internal and external customers/contractors. - Respond effectively to all telephone queries and complaints, using effective listening, questioning and...

  • Help Desk Coordinator

    2 days ago

    Eastleigh, United Kingdom EMCOR UK Full time

    Help Desk Coordinator Location: Eastleigh, SO53 3YE Salary: £28,288 per annum + Overtime Hours: Monday to Friday 08:00 am to 17:00 pm Role Overview This role provides first‑line support for internal and external customers, managing queries, complaints, and coordinating service delivery. It involves overseeing job scheduling, ensuring compliance with...

  • Help Desk Coordinator

    6 days ago

    Eastleigh, Hampshire, United Kingdom EMCOR UK Full time £25,000 - £33,000 per year

    Role OverviewLocation: Eastleigh, SO53 3YESalary:£28,288 per annum + OvertimeHours:Monday to Friday -08:00 am to 17:00 pmBenefits:25 days holidays + Bank holidays - Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression,Company Pension Scheme, Company Sick Pay.About EMCOR UKAt EMCOR UK, we...

  • Help Desk Coordinator

    3 days ago

    Eastleigh, Hampshire, United Kingdom Emcor Uk Full time £28,000 - £40,000 per year

    Location: Eastleigh, SO53 3YE   Salary: £28,288 per annum + OvertimeHours: Monday to Friday - 08:00 am to 17:00 pm Benefits: 25 days holidays + Bank holidays - Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression, Company Pension Scheme, Company Sick Pay.    About EMCOR UK:At...

  • Customer-Centric Help Desk Lead

    2 days ago

    Eastleigh, United Kingdom EMCOR UK Full time

    A national service provider based in Eastleigh is seeking a skilled Help Desk Coordinator to provide first-line support for customers and oversee service delivery. You will manage job scheduling, compliance with SLAs, and maintain communication with contractors. The ideal candidate has strong customer service skills, is experienced in handling queries and...

  • Learning Support Assistant

    2 weeks ago

    Eastleigh, United Kingdom Supply Desk Full time

    SENT Teaching Assistant – Eastleigh Primary School Location: EastleighContract Type: Full-time, Temporary (with the potential to become permanent)Pay: £82 – £95 per dayStart Date: January 2026 Are you committed to supporting children with additional needs? Do you have an interest in supporting those with extra barriers to learning; determined that...

  • Help Desk Support

    2 weeks ago

    Eastleigh, United Kingdom RioMed Limited Full time

    **CONTEXT AND PURPOSE OF THE JOB** Helpdesk Support staff are responsible for providing exceptional customer support to our users, primarily focusing on our specialised healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on...

  • Head of IT Operations

    3 weeks ago

    Eastleigh, United Kingdom Elysium Healthcare Full time

    Are you an experienced IT leader ready to shape the future of healthcare technology? Join Elysium Healthcare as the Head of IT Operations leading the delivery of reliable and scalable technology services to over 8,000 colleagues across more than 100 hospitals, care homes and support centres. This is a pivotal role that ensures our IT infrastructure supports...

  • Service Delivery Co-ordinator

    1 week ago

    Eastleigh, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Job Purpose**: To be the ‘point of contact’ for EMCOR Group UK on a high profile. Contract by receiving calls via the EMCOR Helpdesk and to provide administrative support to the wider operational and non-operational areas of the business. **Duties**: Provide a first line contact for internal and external...