Sales Assistant

2 days ago

Southampton, United Kingdom Emson Creative Marketing Full time

We are looking for a result-driven retail Sales Assistant to be responsible for all sales job duties, from generating leads to closing sales. Sales Assistant duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Assistant, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Sales Assistant are to achieve excellent customer service, while consistently meeting the store’s sales goals.

**Skills**
- Basic understanding of customer service principles
- Basic understanding of sales principles including flow, product knowledge, and lead generation
- Proficient in MS Excel
- Excellent communication skills
- Self-motivated and results-driven
- Ability to perform job duties with attention to detail and quality
- Ability to perform multiple tasks efficiently while dealing with a high volume of requests
- Outstanding organizational skills

**Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide information and solutions according to specific criteria
- Process sales orders according to schedule
- Follow up with customers to ensure resolution of complaints or issues that might affect payment decisions
- Follow up with customers to ensure satisfaction with services and products
- “Go the extra mile” to drive sales results (not just “get the sale”)
- “Go the extra mile” to ensure customer satisfaction is achieved through in-person interactions that are at least 30 minutes long

**Salary**: £12.00-£13.00 per hour

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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