Lifts Contract Manager

**Lifts Contract Manager**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Property Services team is skilled, friendly and we love what we do. We are passionate about the high-quality service. we deliver to our residents, aiming to provide a fix first time, every time.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Property Services team as a Lifts Contract Manager.**
The One Housing Property Services team keeps our customers’ homes safe and secure. Our expertise is a given and our customer focus and approachability make this a maintenance role like no other.
We understand how important a well-maintained, safe, and secure home is for peoples’ well-being.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Lifts Contract Manager (Technical) in London.
**Salary**: £47,000 - £55,000 per annum.
**Location**: A mixture of onsite and home working, along with regular attendance at One Housings Head Office based in Camden.
Your responsibilities will include:

- Being responsible for all aspects of our lift portfolio, ensuring services provided are customer focused and achieve statutory, regulatory and contractual.
- Leading on aspects of contract management, including procuring and mobilising contracts; chairing core group meetings, setting appropriate KPI’s and reviewing performance data.
- Preparing budget bids to support service delivery (revenue and capital).
- Management of accounts, reforecasting budgets where required and providing supporting commentary for internal reporting.
- Managing the provision of lift contract/compliance advice for the organisation, including responding to formal complaints and seeking resolutions that are customer focused and adhere to compliance requirements.
- Procuring lift condition surveys to support asset management plan.
- Customer engagement

This role runs alongside another Lifts Contract Manager position, they are both equal roles. The position that is currently in post is the Non-Technical side meaning they deal with all customer engagement from residents, whereas this position is the Technicalside where you will be dealing with contract management, relationship pieces with contractors, budgets, and face to face dealings with residents.
**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly and positive.
- Possess contract management experience.
- Have knowledge and a good understanding of all necessary regulations around Lifting Operations and Lifting Equipment Regulation 1998 (LOLER).
- Have a good technical understanding
- Have experience of financial, budgetary management, stock condition surveys and compliance.
- Enjoy being out on site, developing and maintaining good working relationships with suppliers and customers.
- Have a level 4 qualification (HND / HNC etc.) in a relevant engineering field/building/M&E service or an NVQ Level 3 or ONC qualification - (support is available to allow you to complete a Level 4 Qualification).

**The offer**
**Salary**: £47,000 - £55,000 per annum.
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