Front Desk Staff
3 days ago
**Job Overview**
**Duties**
- Meet and greet guests following correct registration procedures with a warm, professional welcome.
- Provide the guests information about hotel services, amenities, and local attractions.
- Check guests in, ensuring all transactions are completed.
- Check out guests and receive payments pending with regards late check out or bar.
- Cash up and reconcile at the end of evening shift.
- Manage reservations and room allocations.
- Process payments (including cash handling) and issuing invoices/receipts.
- Maintain accurate guest records and booking systems.
- Coordinate with housekeeping and maintenance for room readiness.
**Experience**
- Previous experience in an administrative or front desk role of at least six months is essential.
- Proficiency in computerised systems and software, particularly Q Book and EPOS is preferred.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent typing skills and attention to detail for accurate data entry.
- A friendly demeanour with a commitment to providing outstanding customer service.
**Job Types**: Part-time, Zero hours contract
Pay: £12.21-£12.50 per hour
Expected hours: 16 - 32 per week
Additional pay:
- Performance bonus
Schedule:
- Monday to Friday
- Weekend availability
**Language**:
- English (preferred)
**Location**:
- Plymouth UK PL12PP (preferred)
Work Location: In person
Reference ID: 1344
Expected start date: 04/07/2025
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