Inbound Customer Service Agent

2 weeks ago

Nottingham, United Kingdom Answer-4u Full time

**Split Shifts - Monday to Friday**
**- Homeworking once trained**
- **Starting** **Salary £19,000 - Increasing to £21,000**
- **No sales calls**
- **Unsociable hour’s premium**
- **28 days holiday per annum (incl. bank holidays)**
- **Overtime readily available at enhanced rate**
- **Pension scheme**
- **Comprehensive Training Plans and Inductions**
- **Dress Down Friday’s**
- **Regular Staff Lunches**

**About us**

Answer4u is the UK’s leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.

We are an Inbound only Call Centre, providing outsourcing solutions to over 2,000 clients across the UK.

Here at Answer4u we pride ourselves on internal progression; all our Team Managers, Resource Planners, Customer Service Team and Sales Team have come from agents.

**About the role**

This is an inbound customer service role based in our Call Centre in the heart of Nottingham’s city centre.

With over 2,000 different clients each shift and day provides a new challenge and experience. This role is purely customer service, no sales calls or cold calling.

Your main responsibilities will include:

- Handling a variety of inbound telephone calls on behalf of our clients;
- Providing a professional, friendly and efficient service;
- Relaying information to our clients in a clear, concise and accurate format;
- Delivering excellent service in every customer interaction.

Your first week will consist of an Induction, where you’ll be trained by our Training Manager. Following on from this you will be allocated into a small team with your own Team Manager, where you’ll receive regular feedback, support and coaching along with a monthly 1-2-1.

**Once induction is complete you'd move into the Call Centre and work standard 7.5 hour shifts (hours between 08:00 and 18:00). When trained to relevant level, you will move onto Split Shifts (similar to 07:00 - 10:00 & 15:00 - 19:30) and work from home.**

We like to reward staff working unsociable hours, you will receive an hourly premium when working into the evenings and over the weekend.

**About you**

We are looking for keen and reliable individuals who display a passion for customer service, have the ability to multi task, demonstrate good keyboard skills and enjoy working in a busy and fast paced environment.

Someone who thrives on working as part of a team but is also more than capable of working on their own initiative.

Demonstrating excellent written and verbal communication skills and an ability to work to tight deadlines. Previous experience in a customer service or Call Centre environment is beneficial but not essential as full training, support and on the job coaching will be provided.

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: Hybrid remote in Nottingham

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