Trainee Pharmacy Assistant

Overview of the role
**A Trainee Pharmacy Assistant role with a difference**

We have a full time (37.5 hours) opportunity to join our team that is growing.

**What you’ll do**

Supporting the Care Home Co-ordinators, you'll arrange and co-ordinate the supply of monthly medication required by our care home residents. You'll also work with the Digital Pharmacy Team to ensure interim medication is directed through the most appropriate route of fulfilment through to maintaining essential records and professional standards, ensuring all patient safety standards are met.

From completing daily administration tasks that allow our Care Home Co-ordinators to focus on managing relationships between the care homes, pharmacies and surgeries, through to working closely with the Digital Pharmacy team, you'll ensure the efficient, accurate and safe delivery of prescribed items to our care homes.

**Did you know.**

Our digital pharmacy is a distant selling pharmacy which means the patients don’t enter the premises but interact via our customer service team and the technology that supports the services. Our digital pharmacy has the second largest number of patients in the UK nominated to a single pharmacy, distributing circa 130,000 items every month currently and this is growing

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Main Responsibilities
**What you'll do**:

- Cross referencing prescriptions we receive from surgeries with what the care home are expecting.
- Following up with surgeries to resolve missing prescriptions
- Maintain care home and patient records with any changes, additions and important information
- Direct urgent interim items through the most appropriate route of fulfilment
- Work with surgeries where an item has ongoing supply issues
- Support Care Home Co-ordinators in providing MARs either in paper or electronic form for all items supplied to a care home
- Raising IT issues and working with the team to resolve
- Raising patient safety or professional concerns with the responsible pharmacist
- Support in setting up new patients on the PMR and back office systems and setting a nomination to start prescriptions coming to well.co.uk.
- Ordering consumables requested by care homes and dispatching them out
- Marking prescriptions as ready to claim after dispatch
- Following up owed items, resolving issues and dispatching items when available
- **What you’ll need**:

- Computer literate
- Ability to communicate at different levels, such as members of the public or professional bodies
- Pleasant, polite and professional telephone manner
- Ability to multi-task in a fast paced environment
- Accuracy and ability to follow instructions
- Organised and able to prioritise work
- Awareness of impact on customers if orders aren’t received and delivered on time and in full
- Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you_.
- We reserve the right to close this vacancy prior to the closing date._

About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

**‘Together we make a difference’