Experienced Claims Handler

Experienced Claims Handler - Subsidence Team

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

Due to continued growth, our award-winning Subsidence Team are looking to welcome new talent. As a Claims Handler in our team, you'll deliver an exceptional customer experience though pro-active management of subsidence claims which you'll manage to conclusion.

Acting as first point of contact for our clients and their customers, you'll support them with any queries, whilst achieving key milestones by maintaining a robust diary system. You'll recommend payments, produce client reports & letters, and liaise with contractors and other external suppliers to achieve the most efficient outcome.

**You will have/will be**:

- Committed to gaining the relevant knowledge and obtaining the Chartered Institute of Loss Adjusters' Cert CILA qualification
- Previous experience within a customer service office environment
- Organised, diligent and able to run tasks through to completion
- Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
- Excellent communication and negotiation skills
- Experience of a computer-based claims handling system
- Ability to deal with demanding customers in a sympathetic but firm manner over the telephone
- Able to cope with a fast-changing working environment
- A desire to embrace innovative working practices
- Ideally educated to 'A' level/ degree standard.

**What **will **you **get **for **this **role?**
- Competitive salary depending on skills, experience and qualifications
- Flexible working for most vacancies
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection

**Working at Sedgwick**

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

**_Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. _**

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.