Travel Agent

**About the job: Travel Agent**

It’ll be your responsibility to deliver the excellent customer service required to take all types of customers from their first enquiry through to booking. You’ll be accountable for putting routes together, building customer relationships and maximising sales. You’ll take onboard all your customers’ requirements when using our systems to book all the trains and accommodation in accordance with the route. Together with other travel agents, you’ll report your weekly achievements to your line manager. That means you’ll need a friendly and outgoing personality, plenty of initiative, flawless attention to detail, excellent communication skills and a thorough understanding of our products and options.

Your customers will be looking for the trip of a lifetime - they’re relying on you to plan it, sell it and make it happen. If you think you’re the right person for this role, we’d love to hear from you

**About the company**:
Euroventure are the Interrailing Experts. Our customers are from a range of ages and backgrounds, though most are UK based backpackers aged 18-30.

We’ve been putting European backpacking trips together since 2012 and have come out of the COVID pandemic stronger than ever The driving force behind this amazing growth is our outstanding team and amazing customer service. As we approach our 10th anniversary we’re looking for more multi-talented, multi-tasking travel-aficionados to join our expanding team.

**About the Team**

We’re a small and friendly team and most importantly, we love what we do:

- We work together to build and grow the business every day.
- We constantly take the initiative to learn and broaden our skills in a work environment that’s always evolving.
- We encourage each other to try new things - and to try again if it doesn’t work.
- We thrive off the excellent reviews we receive - we are passionate about delivering the best possible experience for our customers.
- When we’ve delivered our best work, we know how to relax. We are a sociable team with an excellent work/life balance.

The role is full time, averaging 5 days per week on a 3 week rota. This includes working **at least 2 out of every 3 weekends (Saturday and Sunday)**. You will work 8 hours per day, starting between 0800 and 1000 and ending between 1600 and 1800 depending on your shift.

**Key Sales and Bookings responsibilities**:

- Go above and beyond for your customers
- Achieve your sales targets by working together with other members of the team and building excellent relationships with your customers.
- Keep on top of your own bookings by following sales procedures: follow up potential sales and bring in maximum revenue possible whilst maintaining a friendly, professional approach.
- Minimise loss of profit as a result of errors, oversights or miscommunications. Handle communication with excellent attention to detail and keep detailed notes on your customers’ requests.
- Put together paperwork: create and send accurate booking summaries, invoices and receipts.
- Book trains using our industry standard rail reservation systems
- Book accommodation in our partner hostels and hotels.
- Follow up your sales by collecting customer feedback and reviews.
- If necessary you will take responsibility for your own mistakes, learn from them and ensure you - and others - don’t repeat them.

**Other responsibilities**:

- Take part in full training to learn our products, sales processes and company values.
- Continue your learning proactively every day while you’re on the job.
- Answer general enquiries via phone and web chat.
- Process phone payments.
- Be part of the duty out-of-hours rota which means, when duty, answering the out-of-hours telephone number for urgent calls from customers facing a problem on one of our trips (additional pay for each 7 day period of duty).
- Handle complaints and tricky situations in a confident, calm and professional manner.

**Working for Euroventure**:
You’ll get:

- £22,000 to £25,000 per year depending on experience.
- 31 days paid annual leave.
- Access to travel partner discounts for your own travels including at our sister company - GOAT Roadtrip.
- To work in an informal environment.
- The opportunity to work in a challenging and exciting workplace, with a dynamic, fun group of people.
- The chance to travel for work if you excel in your role.
- Plenty of opportunities for development. You’ll get lots of chances to train, learn new skills and develop your travel career.

**About you**:
**As part of the Euroventure Sales Team, it’s essential that you be**:

- **Detail oriented**: you’ll have excellent attention to detail, particularly when dealing with numbers and be used to keeping meticulous notes, ensuring they are properly communicated to others where necessary.
- **A graduate, or school leaver with at least one years’ office experience** - you’re used to using phone and IT skills in a profess