Telephonist/receptionist

The role of the Telephonist at Wirral University Teaching Hospital is to work as part of a team under the supervision of the Telecommunications Supervisor, operating a busy computerised switchboard.

To deal with internal and external calls, a variety of emergency calls and alarms and operating the internal bleep and external paging systems and to provide a reception service for enquiries.

**Available shifts**:
Monday & Tuesday 15 hours - shifts worked between08:00 - 22:00

Monday - Friday 25 hours - shifts worked between 17:00 - 22:00

Saturday - Sunday 12 hours - 16:00 - 22:00

Please see Job overview & attached Job description for further information about the Telephonist/Receptionist position available within WUTH.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
- To operate a computerised telephone system.
- To receive, connect and provide appropriate information to callers ranging from the public to all levels of hospital staff.
- Be fully conversant with switchboard emergency procedures for all relevant Trusts
- Making bleep and radio paging calls.
- To attend all Trust mandatory and essential training.
- To comply with Trust policies and Telecommunications procedures and practices
- To work without direct supervision as and when required