Credit Controller

**What we do**:
We provide environmental and energy infrastructure services that protect the environment and reduce the risk of pollution, operational downtime, profit loss and reputation damage for our customers. Through the management and maintenance of assets, we support the ESG, CSR and sustainability ambitions for our customers across the UK.

**Who we are**:
We are an ambitious team who are focused on growth, putting our customers at the heart of what we do, and we live our values of** **Safety**, **Service**, **Working Together**, **Wellbeing** and **Expertise**. Our culture is can-do, fun and where everyone has a part to play. If you want to help businesses and protect the environment, this role could be for you.

**What we would like to offer you**:

- Competitive salary
- 25 days annual leave + bank holidays
- Free onsite parking
- Pension scheme
- Refer a friend scheme
- Opportunities for training and development &progression opportunities
- Life Assurance Scheme
- Employee Assistance Programme (with access to GP appointments, Physio appointments and Mental Health Support)

Excellent opportunity for a Credit Controller to join our busy, friendly, and growing team here at Adler and Allan. This is a hybrid working role with 1-2 days working from home and working out of our head office in Harrogate.

Weekly contracted hours of work are 37.5 hours; 8.30am to 5pm Monday to Friday. There may be the requirement to work outside of these hours however any such requirement will be at Manager’s discretion and with prior notice. Overtime will be paid for additional hours worked.

You will be required to use skills, knowledge, and ability to collect cash in accordance with company policy, assist with processing of sales ledger and credit control data efficiently, contributing to the team providing a quality service to external clients and the internal depot network.

**Your day will look like this**:

- Timely collection of the company’s debtors, to process sales ledger and accounting data efficiently, and to help ensure that external clients and the internal depot network receive a quality service in all respects.
- Uploading invoices and monitoring customer portals.
- Effective resolution of billing queries with both customer and internal depot network to ensure prompt payment of receivables.
- Utilising customer portals to review and upload invoices where required.
- Dealing promptly with queries raised by the clients. Discussing individual problem debtors with the relevant depot and agreeing appropriate action.
- Escalating to Credit Manager the current status of work and of any problems encountered, and to offer suggestions on how these might be resolved.
- Inputting promised payments and remits onto the cash forecast.
- Assist in production of management reporting as and when required.
- To cover where required day to day maintenance of the sales ledger including: processing new accounts, daily cash posting and allocation, processing credit notes, uplift and sales invoice assurance, credit checking, assessment and monitoring of credit risk for new and existing customers and prompt and accurate account opening.
- General housekeeping duties to keep sales ledgers accurate and tidy.
- Checking and sending of month-end statements.
- Checking in detail all work undertaken so that it is error free and completing work on a timely basis ensuring departmental deadlines are met.
- Assisting in the other work of the credit control department and provide cover as directed by the Credit Manager and as circumstances and time available dictate.
- Attend staff meetings and training as required.
- Visit depots for debtor reviews as required.

**How you can help us with your experience**:

- 3 years’ experience with particular emphasis on dealing with multiple and complex billing queries (desirable)
- CICM qualification or studying towards.
- Computer literate, and competent user of Microsoft Excel, Word and Outlook.
- Experience with Access Dimensions / Focal Point / aCloud CRM (desirable)
- Excellent written and verbal communication skills.
- Proactive and able to work on own initiative.
- Ability to develop effective relationships.
- Good organisation skills.
- Right to Work in the UK.

**Why Adler and Allan**

Adler and Allan Group provides market leading environmental risk reduction through preventative and responsive solutions offering an expert 24-7 service to our customers. We give our customers peace of mind in detecting and identifying the environmental risks posed to their business. Our broad range of risk mitigation products and services keep businesses strong, reducing the prospect of litigation, costly fines, and bad publicity, as well as reducing the threat to the environment. In a world where the environment and legislation are in constant flux, we also provide emergency response in a variety of settings. Our customers include multinational blue-chip organisations across a wide range of sectors both