Housing Receptionist

2 weeks ago

Woodford Green, United Kingdom Service Care Full time

**Job Title: Housing Receptionist**
**Basis: Full Time**

**Hours: 37 Hours**
**Type: Temp ongoing**
**Location: London, IG8**

**Role Summary**:
We are currently seeking a dedicated Customer Service Officer to join our team. As a Customer Service Officer, you will play a crucial role in providing professional and sympathetic assistance to all customers, both in person and over the phone. Your responsibilities will include front-end reception and telephone service, addressing customer enquiries, and ensuring timely responses. Additionally, you will be involved in various administrative tasks related to customer service and support other teams within the Housing Service.
**Key Responsibilities**:

- Handle customer inquiries and provide professional and sympathetic assistance in accordance with council policies and procedures.
- Assist with the voids and lettings process, including property and garage voiding, and setting up new properties and accounts on IT systems.
- Support tenants in reporting repairs and pest control matters to contractors.
- Update records accurately and ensure data integrity in the Northgate system.
- Manage the reception area, ensuring it is safe, clean, and tidy, and opening and closing the front office.
- Process recharges and set up charges.
- Handle requests for keys and fobs, maintaining stock levels and programming fobs.
- Provide responsive and customer-oriented service to enhance the customer experience.
- Serve as the initial point of contact for service users, collaborating with other teams to provide answers and resolve issues.
- Perform various administrative duties related to customer service.
- Maintain a good working knowledge of policies and procedures.
- Ensure compliance with council policies and procedures.
- Assist the Garage Officer in managing customer inquiries and lettings.
- Develop the role of Customer Services Officer to handle front-line enquiries with increasing responsibility.
- Provide statistical information as required.
- Collaborate with external agencies to resolve enquiries and assist with customer requests.
- Manage administrative arrangements for the Orchard Heating system, including tenant usage, statement distribution, and collaborating with income recovery for charges.
- Provide support to other teams within the Housing Service.
- Provide cover for Customer Services Administrative Officers as needed.

**Requirements**:

- Excellent customer service and communication skills.
- Ability to handle customer inquiries professionally and empathetically.
- Strong organisational and administrative skills.
- Knowledge of relevant policies and procedures.
- Ability to collaborate effectively with internal and external stakeholders.
- Attention to detail and accuracy in record-keeping.
- Flexibility to provide cover and support as required.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

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