Customer Service Officer

1 day ago

Kidlington, United Kingdom Red Snapper Group Full time

RSR Police is a market leading recruitment business dedicated to supporting Blue Light sector organisations with their recruitment services. We have available a Customer Service contract role for the next 6 months as he Customer Service person, you willact as the first point of contact between the Department and its customers, consultants and contractors in arranging for the implementation of day-to-day maintenance works and urgent repairs to operational properties/domestic accommodation whilst respondingappropriately to requests for information and advice. the pay rate is £11.28 per hour Monday to Friday based in Kidlington.

Knowledge & Skills

You will have excellent Telephone manner,
ICT skills (Word and Excel):
Excellent telephone communication skills and proven ability to communicate technical information effectively and with confidence.
Proven customer service skills, with appropriate training/qualification of at least NVQ Level1 (or equivalent) to equip the post holder to deal effectively with internal/external customer requirements.
Excellent IT and keyboard skills. Knowledge of Microsoft programmes including Excel, Word & Outlook.
Able to demonstrate understanding and experience of undertaking financial procedures particularly relating to ordering of works or services and in dealing with queries arising from contractor invoices.
Experience of dealing competently with a large volume of orders for work and invoice reconciliation.
Previous experience and/or working knowledge and understanding of building/property maintenance related terminology when communicating with customers/contractors.
Ability to work on own initiative with limited supervision

Job Duties

Answering telephone,
processing of Helpdesk callouts via CAFM computer system,
liaison with contractors and raising contractor orders, liaison with sites and Facilities staff.
Some experience of building related issues an advantage but not essential
The role revolves around dealing with customers from all levels and departments within the Force. There is a requirement to quickly identify what level of interaction the customer wants
e.g. formal or friendly, technical or non-technical and to adopt the approach taken to meet the individual customer’s needs.
Managing the customer’s expectations, by clearly identifying what solution(s) can and cannot be achieved and within what timescales.

RSR Police is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to police, criminal justice, public and commercial sector employers.

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