Account Manager

2 weeks ago

Brierley Hill, United Kingdom Pertemps Black Country Perms Full time

We are delighted to be recruiting an Account Manager to work for a consultancy based in Brierley Hill. The primary purpose of the Account Manager is to support customers by offering long term relationships and have an understanding of their requirements.
The main duties will be:

- Responsible for both service and sales of a varied portfolio of customers
- Provide a reliable and standard of service as the single point of contact
- Co-ordinate the delivery of all services to your customers using product and service specialists as required
- Continuously review your portfolio to identify opportunities, risks and successes
- Manage notice of termination, non-termination invoices, and ensure lost process is completed as required
- Maintain up to date records on behalf of the customer using the appropriate systems and processes
- Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates
- Promote, sell, and participate in the buying groups
- Ownership of tendering, price analysis and presentation of all contract proposals to your customers
- Speak to customers, energy suppliers and service providers to provide full customer service
- Provide backup for colleagues when required (absences, annual holiday etc.)
- Working as part of a team to continuously improve processes
- Proactive and intuitive at building professional relationships with all stakeholders internally and externally o
- Experience working to targets associated with the delivery of your role
- Pleasant and confident telephone manner
- Microsoft Office including Excel, Word and Outlook
- Full UK driving license and a willingness to visit customers and regional offices o
- Ability to visit customers at short notice
- Customer service & sales experience
- Demonstrate a 'can do attitude'
- Team Player who will fit into the company ethos
- Excellent communication and organisational skills
- Strong attention to detail in time pressured situations
- Ability to hold high level service conversations both face to face and remotely
In return the company will provide a rewarding, and fun place to work and are committed to development. There is a competitive salary and some excellent benefits

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