Training Service Lead

**Job purpose**:
The post-holder will work within the Training team for FCMS. The Service Lead will act as part of the underpinning support team for all colleagues and management across all sites. This role will support staff journeys managing mandatory training, internal and external training to increase skills, knowledge, and experience.

They will support the team in continuing to deliver high quality, person-centred training.

This role will share responsibility for delivering in-house training and mandatory training days across all services, and sites, and to seek out training opportunities and training needs, will help talent to flourish, as well as developing initiatives to add value or improve the smooth running of Organisation.

In addition to delivering training, the Service Lead will manage mandatory training to provide an effective, efficient, and professional service. They will monitor the completion of mandatory training (within our host system Bluestream) for both clinical and non-clinical staff members. Providing feedback to Clinical managers, fellow Service Leads and Heads of department regarding mandatory training and assist in identifying strategies to ensure we hit set targets.

The training team is small and has a heavy workload, so we need someone who is fast paced, efficient and proactive.

To provide additional support to the training department as and when required

**Who are we looking for?**

We are looking for someone who is extremely organised, enthusiastic, self-motivated, proactive, good at prioritising a busy workload with excellent customer service skills.

We are looking for a dynamic individual who is passionate about training and aims to exceed expectations.

We also want someone who is a great team player with a passion for training and a good sense of humour.

**Key responsibilities**:
1. Facilitate delivery of in-house courses and Mandatory training days within the Organisation.

2. Coordinate/host training events
- confirming attendance, sending reminders, liaising with Venue and facilitator
- hosting on the day

3. Monitor the completion of mandatory training (within our host system Bluestream) for both clinical and non-clinical staff members.

4. Provide feedback to Clinical managers, fellow Service Leads and Heads of department regarding mandatory training and assist in identifying strategies to ensure we hit set targets.

5. To follow systems and procedures to ensure that mandatory training information is kept up to date

6. To ensure that mandatory training information is available to Heads of and Board members by producing reports on Bluestream.

7. To produce data pertaining to training and interpreting the results to ensure we achieve set targets and KPIs

8. Managing and actioning the Training Team inbox

9. Undertaking any administrative duties

10. Attending inductions

11. To ensure all information collected is held securely and in confidence

12. Excellent customer service skills

13. To attend relevant training where necessary

14. To respond quickly and accurately to requests for information in accordance with policies and procedures

15. To carry out other relevant duties such as booking training events, sourcing venues and training providers.

16. Be cool, calm and collected at all times

17. Be fun, flexible, kind, organised and awesome.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**PERSON SPECIFICATION- **_**ESSENTIAL**_

**EXPERIENCE**

Information Governance - understanding & awareness

Experience in a previous training role.

**QUALIFICATIONS**

5 GCSE’s A* - C including English Language or equivalent training related qualification**.**

**SKILLS, KNOWLEDGE & COMPETENCIES**

Strong Leadership with an ability to be autonomous and to take responsibility

Negotiation & influencing skills.

Emotional Intelligence

Communication skills (verbal and written)

Able to organise own workload

Effective IT skills

Forward thinking and visionary

**SPECIFIC DEMANDS OF THE JOB**

Ability to work under pressure with a busy work schedule and numerous customers

Super-fast Broadband - ability to work from home

**OTHER REQUIREMENTS**

Self-motivation

Self-awareness and aware

of the impact on others

Ability to have difficult conversations.

**PERSON SPECIFICATION **_**:

- DESIRABLE**_

**EXPERIENCE**

Experience in a managerial or high skilled training role

Analysis and report writing skills

**QUALIFICATIONS**

CIPD or teaching qualifications

**SKILLS, KNOWLEDGE & COMPETENCIES**

Presentation skills including creating and delivering of company inductions

Digitally savvy

**SPECIFIC DEMANDS OF THE JOB**

Car Driver

**COVID VACCINATION STATUS**

Proof of all covid vaccinations

**OTHER REQUIREMENTS**

Approachability that pr