Bank Healthcare Support Worker

Bank Health Care Support Worker Band 3

Forensic Directorate

An Oxleas Bank Health Care Support Worker will ensure the delivery of high quality care, ensuring standards are consistently high. You will do this by being competent and having the knowledge to deliver care under the direction of a registered nurse.

You will be responsible for regular monitoring of the people in your care, ensuring that their fundamental care needs are attended to including nutrition, hydration, comfort and hygiene and producing excellent quality documentation which follows the trust record keeping standards

You will be involved in patient centred care, following plans developed by a registered nurse and will use courage to challenge and report poor practice at the time and raise your concerns to the nurse in charge

We will expect you to carry out all your nursing duties to an excellent standard paying high regard to privacy and dignity and maintaining the people in your care’s rights.

Completion of your Care Certificate is essential to the role.

Working under the guidance of a Registered Nurse/ AP/NA/B4, to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise.

Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social.

Supporting junior staff and leading on providing hands-on care to service users including:
1- Undertaking 1-1 engagement with service users in an honest, open and non
- judgmental.

2- Recognising and valuing service users as individuals, acknowledging the importance of maintaining the s ervice user’s respect and dignity at all times and ensure that the care provided respects equality and diversity.

3- Escalating any concerns to a Registered Nurse.

4- Monitoring and recording service user clinical observations, such as Physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do not fulfil the personal parameters to the relevant professional. (Band 4 or Registered Nurse).

**5- Implementing the principles of ‘recovery’**: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.

Oxleas - About Us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind

We’re Fair

We Listen

We Care

**Knowledge and Frameworks**:
Demonstrating an enhanced understanding of Mental Health signs and symptoms and an understanding of how these may present in practice including recognition of impact on patient presentation and behaviour including risk

Recognizing and responding appropriately to challenging behaviour in line with Trust policies and training, actively seeking the supervision and guidance of a Senior Health Care Support Worker, Assistant Practitioner, or Registered Nurse.

Demonstrating knowledge and understanding of the fundamentals of the MHA, MCA and DOLS and other legislation applicable to the practice area and how they are implemented in practice.

**Communications**:
Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations, a