Fraud Officer

**Details**:
**Reference number**:

- 413809

**Salary**:

- £30,975
- National £30,975
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- DWP - Counter Fraud, Compliance and Debt

**Type of role**:

- Investigation
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 31

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Ashington, Hartlepool, Newcastle-upon-Tyne, Wallsend

**About the job**:
**Job summary**:
**Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.

As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.

**If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.**

**Job description**:
The job may include a range of duties, with the following provided as examples:

- Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
- Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
- Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
- Promote fraud awareness within DWP and to wider external business partners.
- Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
- Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
- Liaise with other departments/organisations such as within the framework of any existing partnership agreements.
- Prioritise workload in line with conflicting and changing priorities.

**Person specification**:
**As a Fraud Officer you will**:

- Demonstrate effective, flexible leadership and communication skills with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
- Have excellent organisational and planning capabilities.
- Demonstrate strong judgement and decision-making skills.
- Present information to internal and external audiences in a professional and credible manner.
- Be able to work effectively as an individual and as part of a team.
- Deal appropriately with challenging and vulnerable individuals.
- Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.
- Be willing to travel between sites if required depending on business needs.
- Have the ability to work in a demanding and complex environment with changing priorities.

**Learning requirements**

**Government Counter Fraud Profession (GCFP)**

**Webinar event**

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:
Thursday 10th July 2025 - 12:00PM-13:00PM

Please follow the link to register for the session. Those who attend may be contacted following the event for evaluation purposes to improve our service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £30,975, Department for Work and Pensions contributes £8,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Pr