Service Advisor

2 weeks ago

Glasgow, United Kingdom Arnold Clark Full time

We are currently recruiting for a new enthusiastic Service Advisor to help us keep our brand new flagship BMW branch running smoothly.

**Hours**

Full time, Monday-Friday, 8am-5.30pm, rotational Saturday 8am -12pm.

Flexible working may be available depending on branch.

**About the role**

Arnold Clark Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their vehicles in for repair.

As a Service Advisor, you’ll give everyone who comes into the Service department the star treatment and make sure everything runs smoothly, whether it’s a manic Monday or last thing on a Friday afternoon.

This role will suit someone who is keen to develop a career in customer service and is willing to learn all aspects of the service advisor role, from customer care to accurate invoicing.

**Day-to-day duties**
- Booking in customers for a service.
- Carrying out preparation tasks before customers visit the branch.
- Checking in customers for work on their car and keeping them informed throughout the process.
- Explaining clearly to customers about their vehicle requirements and providing timescales for repairs.
- Carrying out follow-up calls to our customers after their visit.
- Invoicing all jobs throughout the Service department.

**Essential skills**
- Enthusiastic and willing to learn.
- Friendly and courteous manner.
- Great communication skills.
- Ability to demonstrate high levels of organisation.
- Ability to follow instructions.

**Nice to have (but not essential)**
- Previous customer service experience.

In return for your hard work, you’ll receive on-the-job training and great career development opportunities, plus one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance and generous employee discounts.

Benefits Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme Private medical insurance Life assurance

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