Customer Service Advisor

1 week ago

Snetterton, United Kingdom DPD Group UK Full time

Company Description

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
Our Site Manager is looking to recruit an experienced and reliable Full Time and Part Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. These roles will be based from our Depot in Snetterton NR16 2JU.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers

**Qualifications**:
**About You**
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**Job Specifics**

You will have a comprehensive induction to DPD. This will include a one-week induction where we will go through the key processes that are required to make you a successful Customer Service Advisor.

Full Time Opportunity - Our depots operate 7 days a week therefore you must be able to work any 5 shifts to include some weekend working.

Part Time Opportunity - 24 Hours Per Week working Monday to Wednesday and flexible to work on a Saturday.

**Remuneration**

Your package will include a competitive salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

REF3912P

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