CRM Administrator Temporary

1 week ago

Didcot, United Kingdom Focus Resourcing Full time

Our client based in a village on the outskirts of Didcot are currently recruiting for a CRM Administrator on a temporary basis for 2-3 months. **Main Purpose of Role**: The primary purpose of this role is to bridge the gap between the Dynamics CRM system and the users who interact with it, providing technical support, data support, training and customisation as needed by the business. **Role Responsibilities**: - Administer and maintain MS Dynamics CRM - Run and act upon daily data housekeeping routines, and assist the business with the wider data strategies - New user training and support - Create representations of data in various formats - Maintain end user and technical documentation - Promote CRM use within the company, including its capabilities, potential uses and benefits - Working closely with the business and each department to improve CRM processes and introduce new functionality through customisation - Manage relevant helpdesk requests to meet SLAs - Manage development request queue with Project Manager - Provide general IT assistance in support of Desktop Technician, including but not limited to, holiday cover - Regularly recording member contact ensuring that the interaction and outcomes are input to the membership database (CRM) to maintain records and reference member data - Following organisational process and procedures to ensure member expectations and agreed service level agreements are met **Essential Skills and Qualifications**: - Have an in-depth understanding of Dynamics CRM 2016+ & its features, user and security management and principles for customisation and work flow - Have a good understanding of sales, marketing, business processes and how they relate to CRM software - Have a strong IT background, with solid troubleshooting skills - Strong understanding of T-SQL - Have excellent communication and interpersonal skills, working with staff in each department is a key part of this role - Have a good attention to detail and ability to "scour" data to be able to verify and reconcile data **Ideally we are looking at 5 days per week but can do 4 but one of the working days must be a Friday

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