Waiting List and Appointments Coordinator
2 weeks ago
We are delighted to be able to offer a full time Appointments Clerk position within the Radiology Department at Northumbria Healthcare Trust. The position will be based at either North Tyneside General Hospital, but there may be requirements to work between both sites.
We are looking for a highly motivated and enthusiastic team player who can demonstrate a high standard of reception and administrative booking skills. You will become part of an experienced, pro-active, and friendly team working to serve patients throughout Northumberland and North Tyneside.
The position also includes evening cover and weekend shifts on a rotational basis. An opportunity has arisen for an enthusiastic and committed individual to work within the Radiology Appointments team providing a high standard of patient care, liaising with patients and clinicians to arrange patient appointments for all specialties.
Essential Criteria
- Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.
To assist in the provision and delivery of a high quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures. Within the role staff will be expect to manage a number of service lists, ensuring all patient details are correct. The team contact patients to arrange diagnostic appointments for all specialities within Radiology ensuring the patients have a clear understanding of the procedure or diagnostic imaging they are attending for. Staff are required to provide all relevant preparation information to patients prior to attending. Staff will be part of a team managing all incoming and outgoing calls, generic inbox queries and supporting the service provision diary set up.
To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures.
- Excellent Keyboard Skills
- Previous experience working in a busy office. Team worker.
- Good interpersonal skills
- Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.
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