Customer Support Agent

4 days ago

Sheffield, United Kingdom Agenda Partnership Full time

Customer Support Agent

Sheffield

£23k per annum + bonus

**A bit about this role**

As the Customer Support Agent, you will work within a multi-award-winning digital payments platform that helps their customers pay for motoring costs through a variety of different payment options.

This role sits within the operations team in Sheffield. Reporting into the Collections Manager, you’ll be part of a team responsible for helping their customers managing a loan repayment in an affordable manner, using a balance of commerciality, and treating their customers fairly.

**Key responsibilities**:
The Customer Support Agent will handle a variety of inbound and outbound calls and live chat, ranging from taking payments to assisting customers with a range of queries. A background within Debt Management, Collections, Credit Control or similar will be ideal as this role will include talking to and working with vulnerable customers that have missed payments.

Responsibilities will include:

- answering customer enquiries
- reviewing accounts that are behind and determining appropriate action
- contacting customers to agree satisfactory and appropriate payment arrangements
- following Company and Treating Customers Fairly guidelines

This role will require you to work one Saturday between 8:30am - 5pm and one Sunday between 10am - 4pm every month. You will be offered time back in lieu of the following week, with weekend working paid at a higher rates.

**What experience are they looking for in you**:

- previously worked within Customer Support or Customer Service roles
- some experience within debt collection, credit control, collections or similar would be need
- proficient IT skills, including Microsoft Office Suite (_i.e. Word, Outlook, Excel etc_)
- excellent verbal and written communication skills
- a passion for customer service and delivering high standards of customer satisfaction
- strong interpersonal skills and desire to be a team player

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: TB_CUSTOMERSUPPORT_SHEF

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