Retail Assistant with Key Holding Responsibilities

22 hours ago

Torbay, United Kingdom The Mare and Foal Sanctuary Full time

**Job title**: Part-time Retail Assistant with Key Holding Responsibilities

**Responsible to**: Shop Manager

**Salary**: £10.42 per hour

**Location**: Torbay

**Hours of work**: 15 hours per week over 3 days (to include one weekend day)

**Main Purpose of the Role**:
Covering the running of the retail shops as and when needed

Assisting in attaining the various shop KPI targets

Always delivering a high standard of customer service and engagement

Ensuring a standard of excellence is maintained across the retail department

Assisting to manage paid staff and volunteers

Play a key role in promoting the Mare and Foal Sanctuary work and values

What You’ll be Doing

**Shop Standards**:
Maintaining a high standard of visual merchandising in both the windows and the shop floor with the guidance of the shop manager

Ensuring there are high standards of cleanliness on the shop floor and the back of house areas.

Encouraging a stable welcoming retail environment for customers, staff and volunteers

**People Management**:
Assisting in managing the team in accordance with the MFS policies and procedures

Ensuring all instructions and information from Head Office are communicate to the relevant team members effectively and efficiently

**Health and Safety**:
Ensuring all MFS health and safety procedures and policies are always followed

Reporting all maintenance issues in a timely manner

**Stock Management**:
Building excellent customer relations to encourage donations

Allowing good quality stock to be on the shop floor

Following the processing system is in place to ensure stock heads to the salesfloor in a timely manner

Communicating with the Retail Hub to arrange stock deliveries of items needed

Identifying high value items to be sent to the Online Department

Using pricing guideline and online research to effective price goods for sale

**Gift Aid**:
Always be a role model to the team on how-to sign-up gift aid donors

Ensuring a good processing system for handling gift aid stock

Prioritising gift aid stock to the shop floor

Ensuring GDPR compliance with the gift aid donor information

**Administration**:
Complying with all MFS administration procedures

Managing paperwork in the correct manner

Demonstrating competency in using IT equipment

**Other**:
Building and developing positive internal relationships

Be willing to travel to meetings

Be open to training and development opportunities

Ensuring that the Mare and Foal Sanctuary’s reputation is always enhanced and promoted through your actions

Working in collaboration with colleagues from the Fundraising and Communications team to help with gathering of content for campaigns and communications and when events are delivered events at your base

Values and Attitude

Kindness, Care and Knowledge - through our managing and supporting performance policy and approach, we actively consider behaviours that reflect these values

**What You’ll Bring**:
Flexibility around your working week
Strong people skills
Confidence to work alone and as part of a team
A good awareness of health and safety requirements
Good IT skills
Experience with cash handling
A full UK driving licence

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