Pharmacy Counter Assistant

**Pharmacy Counter Assistant**

**Based at**:
At George Eliot Hospital, Nuneaton but may also be required to work at Warwick and Stratford-upon-Avon Hospitals

**Working hours**:
Full time, 40 hours per week

**Managed by**:
Pharmacy Manager

**Liaises with**:
Colleagues, Pharmacy staff of South Warwickshire University NHS Foundation Trust and Group, customers and patients

**Job Summary**:
To deliver a safe, effective and caring service, maintain excellent relationships with patients, and through this help the team achieve sound business performance.

**Key results areas**:

- Customer facing role
- Provides general admin and invoice processing support
- Self-selection shelf stock managed
- Professional standards maintained
- Accurate records kept
- 100% patient focused.

**Duties**:

- Meet and greet Pharmacy visitors and assist with their requirements
- Assist in the supply of prescribed items (taking in a prescription and issuing prescribed items)
- Assist in accurately bagging up TTOs for the porter delivery to the wards
- File completed prescriptions accurately
- Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
- Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
- Be responsible for the safe packing and posting of medicines to patients’ homes
- Hand out medicines, over the counter sales of medicines and relevant retail sales, in a healthcare environment
- Process purchase documents on the computer system
- Receive and distribute incoming mail for staff
- Check stationery stock levels and re-order as necessary
- Provide general administrative support: filing, database management and photocopying for Pharmacy staff as required
- Assist in ordering of medicine
- Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
- Price retail stock and assist with retail stock takes
- Assure service quality and patient safety, by following Standard Operating Procedures and corporate policies including GDPR and Health & Safety
- Offer suggestions to improve the way we work utilising best practices
- Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients
- Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, Company policies, prices, business information; and takes account of requirements of the General Data Protection Regulations, and Freedom of Information legislation
- Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
- Complete stock control procedures and has a basic understanding of the robot functions
- Manage their own personal training and development
- Adhere to Health and Safety, Equal Opportunities, and all other relevant legislation
- Any other relevant duties and training requirements at the request of the line Manager.

**General**

Every employee of SWFT CS has a duty:

- To take reasonable care of the health and safety of him or herself and of other persons who may be affected by their acts or omissions at work, and to co-operate with SWFT Clinical Services Ltd to ensure that statutory and Trust regulations are complied with
- To provide cover for colleagues during absence
- To participate in appraisals and personal reviews and work to achieve agreed set objectives
- To participate in appropriate training and development activities
- To participate in team, professional and personal development activities and promote commitment to continuous development and improvement
- To ensure that all staff consciously reviews mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care
- To safeguard vulnerable adults, young people and children:

- Where employees are working with children, young people and families they have a responsibility to cooperate in national safeguarding policy around early intervention activities appropriate to improving health outcomes.

To comply with the Company’s decision to adhere to the South Warwickshire NHS University Foundation Trust Smoke Free Policy by providing a totally smoke free environment to help aid patients’ recovery, promote health and wellbeing and minimize the risks of complications attributed to smoking tobacco and second-hand smoke.

**Person Specification**:
**ESSENTIALS**
- NVQ Medicines Counter Assistant qualification
- GCSE at C or 4 grade in Maths and English
- Computer literate
- The ability to prioritise, pay attention to detail and cope under pressure in a busy environment
- Experience in an admin or retail environment
- Excellent communication skills with customers and colleagues
- Team player
- Self-motivated.

**DESIRABLES**
- Over the