Front of House Team Member

**Job Ref**:MOL1134

**Branch**:Mollie's Motel Diner Oxfordshire

**Location**:Mollie's Motel Diner Oxfordshire, Oxfordshire

**Salary/Benefits**:Pay Rate £9.50 to £11.64

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:06/10/2024

**Closing date**:08/11/2024

**WE ARE MOLLIE'S**

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now looking for a Front of House team member looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

**OUR PEOPLE**

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

**REQUIREMENTS**

At Mollie’s, our Front of House Team must be customer obsessed, warm, welcoming and quality service focused individuals who are passionate about exceeding guest expectations and capable of empowering their fellow team members.

They need to be driven, work well under pressure, have an acute attention to detail and have ability to work collaboratively as part of a high-performance team to exceed the needs of guests, achieve agreed KPIs and work to the highest standards.

You will ensure that the Mollie’s high standards, guest policies and operational procedures are always maintained.

**BENEFITS**
- Pay Rate £9.50 to £11.64
- 10% Tronc Scheme
- Mollie’s Career Pathway programme including Paid qualifications
- Enhanced Company Maternity, Paternity and Adoption leave
- Company sick pay
- Free on-site parking
- Hospitality Rewards (Discounts Platform)
- Complimentary meal every shift
- Unlimited free tea, coffee, and soft drinks every shift
- Discounted food and accommodation
- 24-hour access to our wellness programme
- Discounts on GHD and Cowshed products
- Length of Service Rewards
- Monthly awards scheme
- Up to £500 refer a friend scheme
- Birthday Reward

Make yourself at home at Mollie’s Oxfordshire: 79 rooms designed by Soho House, a pop of colour, a dash of Conran, friendly lobby work spaces (help yourself to coffee - our own blend), cocktails, mocktails, masses of free parking, EV charging and a handy distance from the city. The Gloucestershire countryside is right on the doorstep.

In the diner next door, a big juicy dollop of classic Americana all-day breakfast, brunch, lunch, dinner, a buzzy open kitchen, a heated terrace, the Mini Mollie’s kids’ menu. Just passing? For those on the road, we’ve added a Mollie’s fast-track Grab Go. You’re welcome.