Business Support Officer

**About Us**

Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.

We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.

We are proud to:
Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
Be active in and bring social value to our local communities.

**Working for us**

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:
Offer competitive salaries and a range of benefits.
Support agile working.
Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
Value people from a wide range of backgrounds and experience whether you are an experienced housing professional or simply have an interest in working in our sector.

**About the role**

We have an exciting opportunity for a Business Support Officer to join our friendly team, supporting the Project Management Office (PMO) in the delivery of project and business improvement initiatives across the company.

We’re looking for someone who is adaptable, solutions-focused, and thrives in a fast-paced, customer-oriented setting. You’ll bring experience in social housing processes, project work, and business improvement activities. A keen eye for detail, along with the ability to quickly get to grips with new systems and tools, will help you succeed in this role.

Key responsibilities will include:
Leading solution design - configuration, testing, and implementation.
Manage training, onboarding and procurement.
Coordinate and manage project activities.
Liaise with stakeholders to track project actions and updates.
Maintain project documents in line with governance and risk standards.
Prepare business data for project functions.
Support the Business Analyst to carry out process reviews and process improvement.

DBS check will be required for the successful applicant as part of our pre-employment checks.

In return, we provide:
A generous pension scheme with an employer contribution of 2x employee’s, up to a maximum 10% employer contribution.
Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
A flexible working policy to support agile working.
A discounted corporate gym and swimming membership, cycle to work scheme, electric car scheme and employee discounts including Costco membership.
Private Medical Insurance

For an informal chat about this role please contact Rupert Welply, Programme Delivery Manager, on 01993 890018.

Interviews will take place the week commencing 21st July 2025.