Project Coordinator

**Company Profile** Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. **Description** The Project Coordinator will report into our Service Delivery Manager, they will be responsible for day to day client management and will follow projects right through from sales stage to install and customer satisfaction whilst acting as a technical point of contact for the sales team. You will work across multiple business teams ensuring we continue to provide a high level of quality and client satisfaction. You will strive to deliver a world class service to our clients whilst implementing improvements and ensuring profitability. This role would benefit from someone who is comfortable being customer facing, focused and being able to report to the management team. **Experience**: Ideally you will have worked in a professional services business be familiar with the responsibilities and pressure of IT service delivery. Worked in customer service or project focused roles with a strong technical background. Passionate about excellent customer service, organisation and highly motivated. An excellent communicator with customers, directors and internal staff. Plan, monitor and control your work and able to lead and motivate by example. **The Role**: To coordinate multiple projects from start to finish, with conflicting deadlines and pressures. Ensuring a high level of communication across projects with internal staff, clients, 3rd parties, suppliers and subcontractors. **Key Duties**: To understand and manage all project work from the initial sales handover to project completion. To prepare statement of works, schedule resource and materials Prepare risk assessments and method statements Prepare and issue statements of work to the technical team To track material deliveries ensuring configuration work is assigned and completed To prepare all necessary paperwork and obtain permits for work on clients sites, and also ensure that all reports sheets are completed and forwarded to the client in a timely fashion following completion of the job Complete project handover documentation Client satisfaction Provide monthly project reports to management team To build and maintain relationships with the client through a high standard of customer interaction. To ensure that the service engineers and any subcontractors undertaking project works on clients’ sites have all the necessary information, equipment, experience and training for them to be able to carry out their work safely and efficiently You will be an experienced project coordinator with several year’s technical experience. Excellent knowledge of service desk and project processes. We expect you to: - Be able to work under pressure - Have a flexible working attitude - To be reliable and honest - Produce and keep up to date documentation on client’s systems - Build customer relationships - Organise and prioritise all projects - Be proactive **Company benefits**: - 30 Days annual leave plus 1 day, 2 weeks either side of your Birthday - Private Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover - Mental Health & Wellbeing programmes - Audio, Optical & Dental cover - Reward Programme with an estimate value of £,1750 per year - Great working environment with friendly team - Contributory pension scheme - Receive up to 10 days of relevant training per year - A tailored professional and personal development plan - High performance computers for all employees - Work in a modern environment, we have break out areas for those quiet times **Our recruitment process**: Stage 1: You’ll have a chat over the phone with a member of our recruitment team so we can find out a bit more about you and what you are looking for. Stage 2: If we think you’re a good match, we’ll book you in for a half hour Teams video interview. For some roles we carry out technical assessments. Stage 3: If everyone’s happy at this point we will arrange an interview with our Service Delivery Manager & CEO There is also a chance for you to talk to some of our existing team. Stage 4: A call with our Executive Director to run through a job offer, set expectations and confirm any outstanding questions. **Why work at Total IT** A recent team survey gives you an insight into the work life here at Total IT: "Great people", "The atmosphere makes me want to come into work each day" Joining us on a projects role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals. **Job Types**: Full-time, Permanent **Salary**: £24,000.00-£28,000.00 per year **Benefits**: - Additional leave - Casual