Administrator
2 weeks ago
Please refer to the attached job description and person specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. Answer all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times.
In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other Managers. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
This may mean commuting to another location. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations. To provide operational support for clinical letters / correspondence using necessary computerised systems. Maintain of stationary and stock levels.
To book hospital transport / interpreters for service users
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