Trainee Claims Advisor/office Junior

22 hours ago

Ringwood, United Kingdom Aspire Jobs Full time

**Location**: Ringwood

**Salary**: £ doe

**Hours**: 8.30am-5pm with 1 hour for lunch - 2 days office based (Weds and Thurs) and 3 days WFH (after probationary period)

**Benefits**: Free parking, ongoing training, 25 days holidays + bank hols, auto enrolment pension, great social team environment

Aspire Jobs are working in partnership with our client within their H/O. They are a growing group and are now looking for a Trainee Claims Advisor to join their busy property team based in Ringwood.

They pride themselves on their high levels of customer service, and part of this Trainee Claims Handler role will be about maintaining and exceeding these in line with Co. policy.

**£doe***

**Ringwood***

**Trainee Claims Advisor/Office Junior**

***

The job will see you providing an admin and in house Insurance claims service to their clients throughout the company, offering guidance, support and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.

**CLAIMS MANAGEMENT**
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
- Ensure even distribution of calls, post and web’ enquiries amongst the team on a daily basis
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
- Develop and maintain relationships with insurers, loss adjusters and other third parties in order to secure the most favourable outcome for the client
- To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
- To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to clams. Ensure full details are recorded accurately at all times
- To maintain filing systems and ensure that processing is up-to-date at all times
- To ensure daily diary management
- To work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual
- To report all suspicious claims, such as validity, to the Operations Manager.

This role would suit anyone who has any customer services experience whether from retail, office or hospitality. It would suit Office Juniors, Office Assistants, Customer Service Assistants and general Administrators.

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