Customer Service Agent

2 weeks ago


Purfleet, United Kingdom DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 82235
Time Type: Full Time

**Customer Service Agent**

**KEY TASKS**
- Input of Bookings from Customers
- Customer liaison
- Partner liaison
- Key account management
- dealing with queries and complaints Dealing with internal departments to resolve customer issues
- Ensure customers’ needs are met
- Client retention
- KPI production Possible
- Customer Service facilitation tasks

**ESSENTIAL SKILLS AND QUALIFICATIONS**
- Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Have strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
- Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

**WHAT WE CAN OFFER YOU**
- A role in a successful, dynamic company
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.



  • Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82360 Time Type: Full Time **Job Advertisement - Import Operator DSV Road Ltd**: The applicant must be organised and punctual, be able to work in a...

  • Customer Service

    4 days ago


    Purfleet, United Kingdom Jobandtalent Full time

    **Customer Service / Sales Advisor** We are recruiting for Customer Service / Sales Advisor roles for our client in Purfleet. **As aCustomer Service / Sales Advisor you will need to have**: - Excellent communication skills both verbal and written - Previous customer services telephone experience - Confident style with customers and suppliers and able to...


  • Purfleet, United Kingdom Restore Plc Full time

    **Customer Service Representative** **Business Unit: Datashred** **Location: West Thurrock** **Contract Type: Permanent - Full Time** **Hours: 35** **Salary: 21,000 to 23,000** Do you want to work in a vibrant and rapidly growing business? Are you passionate about delivering excellent Customer Service? Here at Restore Datashred, we have a new, exciting...


  • Purfleet, United Kingdom Versende Limited Full time

    Job Title: Customer Service Advisor Job ID: 01749 Location: 3 days from the office in Purfleet, Thurrock, 2 days from home **Job Type**: Permanent **Salary**: £22-24k + Monthly/Yearly Bonus Due to significant growth over the past year and new clients coming on board, we have a great opportunity for a Customer Service Advisor to join a large IT & Data...


  • Purfleet, United Kingdom Hireco TL LTD Full time

    No.1 supplier of **_Truck & Trailers_** **Job Title Name Division/Department** **Customer Services trainee Operations** **Location Full-Time/Part-Time Date Written** **Purfleet Full time Sept 22** **Reports To Title** **Terry Taiani UK Operations & Development** **Manager** **Purpose Of The Job** **To provide administrative support for Customer Services,...


  • Purfleet, United Kingdom Additions Personnel Limited Full time

    'Due to rapid growth, our client, a large vehicle enhancement centre are looking to recruit a Customer Service Administrator. The Role: - Order processing - Manage administrative tasks including: repair, claims and warranty - Ensure an excellent after sales process is carried out - To attend team meetings when required **Requirements**: - Automotive...


  • Purfleet, United Kingdom School Space Full time

    **Community Connector** **(Local Key Holder / School Lettings Assistant)** - Are you a community minded individual that wants to help schools fight the funding cuts? - Do you have fantastic time keeping skills and a love for working with people? - Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you've...


  • Purfleet, United Kingdom Carpetright Full time

    Main Responsibilities **Role - **Customer Service Specialist (Hybrid Working) - Part-time 30 hours a week **Location -** Purfleet **Shift pattern -** 4 days out of 7 (includes weekends and evenings), 30 hours per week **Type -** Permanent **Salary -** Competitive salary & Benefits **Online and in-stores across the country, our experts are bringing...

  • Customs Assistant

    6 days ago


    Purfleet, United Kingdom DSV Full time

    Job Req Number: 73821 Time Type: Full Time DSV Road is recruiting for the role of ICC Administrator, overseeing Export Submission Control and UK Audit functions for movements out of UK. The applicant must be, organised, punctual and have good CPU skills. This is a key process role where attention to detail is critical. We are looking for a person who can...

  • Customs Assistant

    4 days ago


    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 79249 Time Type: Full Time **ICC Operations**: DSV Road is recruiting for the role of ICC Operations, overseeing all International Import, Export & UK...