Lookers Volkwagen Blackburn

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

The Parts Department is at the heart of our operations. Our Parts Assistants are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include:

- Providing advice to customers who are having problems with their vehicles
- Taking sales orders from customers both face to face and over the phone
- Stock control for vehicle parts and accessories
- Maintaining an ordered stock room
- Raising invoices for parts sold
- Liaison with internal teams to ensure the correct stock is place at the right time

**_Training provided: _**

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

**_Qualifications received_**

On successful completion of the one year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland / Wales/ Northern Ireland qualifications: _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications

**_Desired skills_**

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided)
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering

**_Future prospects_**

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

**_Minimum entry requirements_**

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and Science.

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

**_Please note: _**

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £172.00 per week

Schedule:

- Monday to Friday
- Weekend availability