Fleet Manager

**Fleet Controller**

**Kensington**

**29-33K depending upon experience**

**Role summary**:
Assist in managing the day-to-day office operations ensuring that the movement of all cars are consistently done on time and in the most efficient way. You will also be responsible for ensuring that the fleet usage, utilisation, and staff productivity ismaximised through excellent resource management.

**Key responsibilities**:

- Manage the effective coordination of all bookings, deliveries and collections by working closely with all relevant teams and stations. You will need to remain focused on continually improving fleet utilisation, productivity, and efficiencies.
- Manage customer problems, changes, and queries to achieve the best outcome for all parties involved whilst maintaining the highest level of customer service.
- Manage & coordinate training and educating junior members of staff in all aspects of operations and customer complaint handling.
- Efficiently manage, deploy, and oversee all driver movements whilst keeping costs to a minimum.
- Manage the deployment of staff daily to ensure all areas of the business are sufficiently covered and the highest-level customer service is maintained at all times.
- Build relationships with all vehicle repair specialists ensuring that vehicle downtime and repair charges are kept to a minimum.
- Communicate, manage, and document all incremental rental charges whilst ensuing customer service is kept at the highest level.
- Keep the booking system up to date, manage and address all KSI’s and accurately complete all rental invoices in a timely manner.
- Ensure communication channels are always kept open with all stations and departments allowing the business to display good customer service and efficiency.
- Liaise with our valet department ensuring they have an accurate schedule of work, quality is maintained, potential issues or high demand has been communicated in advance and cars are on site prior to the customers arrival.
- Manage or assist in the arrival and departure of vehicles from fleet ensuring end of life charges are kept to a minimum and sufficient parking is available for transporter drivers
- Facilitate all requests submitted by the sales team to maximise revenue potential thus driving business growth.
- Understand and be able to step into all operational roles when the business demands it
- Ensure you always lead by example and contribute to a positive team environment especially during periods of change
- Check, reconcile, manage, and oversee all drivers’ expenses ensuring you accurately follow procedure and raise any concerns you have.

**Key relationships**
- Front office
- Sales
- Valet department
- All stations
- Customers
- Drivers
- Operations Manager
- Operation colleagues

**Skills, knowledge, and competencies**
- Communications skills
- Planning and implementation
- Office awareness
- Teamwork and relationship building
- Problem solving
- Proactivity
- Commerciality
- Numeracy
- Logistics
- Attention to detail
- Calm when under pressure