Security Officer

**Description**:
**JOB TITLE: Security Officer**

**REPORTING TO: Operations Supervisor**

**LOCATION: Wellgate Shopping Centre, Dundee DD1 2DB**

**HOURS: 42.5 hours per week 5/7 days**

**ROLE OVERVIEW AND PURPOSE**

Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the Security Team and should always act with professionalism. A can-do attitude is essential in this highly influential role.

**BENEFITS & PERKS**
- ABM Cycle to work scheme
- Monthly bonus at manager’s discretion
- Lifeworks access for health & wellbeing & store/online discounts
- Free on-site parking
- Store discounts
- Overtime available

**KEY RESPONSIBILITIES**
- Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants
- Ensuring all incidents are managed in accordance with site policies and procedures
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Able to record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business
- Any other reasonable duties as requested by your line manage
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team

**REQUIRED SKILLS AND EXPERIENCE**
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- Able to stay motivated to achieve a high aim
- Respect all staff and visitors within the shopping centre

**SITE BASED VALUES**:

- Always treat everyone with dignity and respect in a professional and courteous manner
- Always listen intently to our customers and always clarify what they need or want from us
- Always strive to anticipate our clients’ needs and act quickly to meet them - always try to seek out straightforward, intelligent solutions and effective ways to implement them
- Always thrive to complete all task given
- Always aim to go the extra mile - try to give our clients more than they were expecting
- Always communicate honestly and openly with our customers and make sure their experience better

**ESSENTIAL SKILLS**:

- Excellent organisational skills with the ability to balance competing priorities and workloads
- Excellent written and verbal communication skills
- Able to work unsupervised and take responsibility
- Able to remain calm under pressure
- Adaptable and flexible in approach to work required
- Willingness and ability to work as a member of a team
- Report writing/Presentation skills
- Excellent observational skills