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Operational Administrator

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Cardiff, United Kingdom Neos Hospitality Full time

**Key Responsibilities**: - **Training Account Management**: Manage "Sideways" administration tasks, including uploading training documentation and handling account management such as new account setups and password resets. - **Trial and Account Maintenance**: Assist in updating trial accounts, modifying opening hours, managing account access, and providing reporting as required. - **Supplier Sign-Up Coordination**: Oversee the supplier onboarding process, ensuring timely communication with both suppliers and venues. - **Planned Maintenance Visits (PMVs)**: Coordinate and schedule PMVs, ensuring that certifications are uploaded and maintained accurately. - **Stationery and Banking Supplies**: Organize the order and distribution of banking and office stationery for venues. - **Property Administration**: Handle property-related administration, including coordinating supplier visits, scheduling, and managing invoicing. - **Insurance Documentation**: Maintain insurance documents, liaise with suppliers for updated paperwork, and support the Operational Support Specialist with insurance claims information. - **Capex Invoice Processing**: Raise and manage Capex invoices as needed. - **General Office Administration**: Oversee office needs, including ordering stationery, refreshments, and managing post and stock inventory. - **Venue Support**: Serve as the go-to contact for daily venue queries, ensuring timely and accurate responses. **What We’re Looking For**: - Strong organisational skills with a high attention to detail. - Ability to manage multiple tasks and prioritise effectively. - Excellent communication skills for liaising with both internal and external stakeholders. - Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. - Prior experience in an administrative, operations, or venue support role is advantageous. - A proactive approach to problem-solving and willingness to support a wide range of tasks. **Why Join Us?** This role offers the chance to be part of a collaborative and growing team. If you thrive in a dynamic environment and have a passion for delivering excellent support to our venues and partners, we’d love to hear from you Pay: £25,000.00 per year **Benefits**: - Company pension - Employee discount - Sick pay - Store discount Schedule: - Monday to Friday Work Location: In person