Customer Services Specialist

1 week ago


Southampton, United Kingdom Red Funnel Group Full time

Red Funnel are the Original Isle of Wight Ferry company, with a history spanning over 160 years. Today we're a modern, integrated transport, travel and leisure company, carrying over 3 million passengers every year between the Isle of Wight and Southampton.

At this time, we’re looking to strengthen our Customer Services team and our commitment to what we call our 'Red Funnel First-Class Service’ with a Customer Services Specialist.

This role will directly support our Head of Communications and Customer Services Manager in cultivating and monitoring Red Funnel’s customer service strategy and seek ways to continually improve service standards. On a daily basis, you'll help supervise and support the Customer Services team and Welcome Desk team in Southampton and ensure they're set up for success, acting as a primary point of contact and first point of contact for compliant-related escalations and general customer service queries.

We're looking for an experienced, creative individual who is passionately committed to supporting and coaching others, and helping us deliver our First-Class Service ethos.

**What benefits are included?**
- Free foot travel/ subsidised vehicle travel on our ferries - great for heading to the island, relaxing on the beach and exploring the stunning scenery
- 75% off South West Trains - gig in London? We’ve got you covered with this great discount
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz - offers and savings on loads of household names
- 50% off Southern Vectis (Island buses) - tour the beautiful Isle of Wight
- Free car parking during work.
- Free access to WeCare - a 24/7 online GP, mental health support and virtual wellbeing tool.
- Free access to a 24/7 employee assistance programme (EAP).

To view our Job Applicant Privacy Notice, please follow this link:
**Job Types**: Full-time, Permanent

**Salary**: Up to £25,251.20 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free or subsidised travel
- Private medical insurance
- Store discounts

Schedule:

- 8 hour shift

Reference ID: VAC2421



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