Receptionist

7 days ago

Manchester, United Kingdom Express Solicitors Full time

Express Solicitors are a top 200 Law firm that specialises in personal injury. We cover every area of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence matters. At Express, we pride ourselves in the work we do helping injured people.

We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel.

**Role**

Express Solicitors are currently looking for an experienced Receptionist to work on a busy office switchboard. The role is to provide office and reception support in a busy legal environment during office hours.

The Receptionist primary function is to answer calls and deal with any client enquires. However, the Receptionist should also be willing to assist with any ad hoc admin tasks whenever possible.

**Job description**
- Answering telephones in a polite and professional manner.
- Sorting, scanning and franking of mail.
- Administration support, such as typing, filing, faxing, photocopying.
- Manual handling - lifting heavy boxes, moving furniture etc.
- Making refreshments.
- Ensuring meeting rooms are prepared.
- Filling and emptying dishwashers.
- Completing checklists on a daily / weekly basis as instructed.
- Watering plants.
- Errands, such as buying milk for the office.
- Helping to keep the office tidy.
- Other ad hoc duties as required.

**Person specification**

Essential Criteria
- GCSE Maths and English at Grade C or above.
- Reception/Switchboard experience.
- Administrative experience.
- Experience of working in a customer-facing role.
- Experience of dealing with customers on the telephone.

Desired Criteria
- NVQs or qualifications in business administration.
- Experience of working in a law or legal services firm.

**Salary, Hours & Benefits**
- The starting salary for this receptionist role is £18,300-£19,500.
- Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday.
- 23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols. Please note, the office is closed between Christmas and New Year and 3 holidays are reserved for this period.
- 3 holiday buy backs per year after 1 year of service.
- Private medical insurance available after 2 years’ service.
- Attendance bonus, opportunity to earn 1/2 days holiday, per quarter for perfect attendance.
- Death in Service - 2 x salary based on annual salary only - eligibility commences when you join the company.
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue.
- Active training culture and various groups and events such as Diversity & Inclusion.
- Netball / Football team, 10km Manchester team and more.
- Usual ancillary benefits including Employee Assistance Programme etc.

**Recruitment Process**

Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.

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