Restaurant Team Leader

We are currently recruiting for a Restaurant Team Leader to join our One Square Restuarant Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin Restuarant in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

**Role**:
To work with the One Square Restuarant team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. To be responsible for the day to day operation of the outlet and to lead other members during shifts.

**Essential Functions**
- Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence.
- Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
- Help to develop and lead an empowered environment for Restuarant Servers by providing support, knowledge, advice and

leadership.
- Direct all daily activity in the Restuarant area to ensure that guest expectations are exceeded and standards are consistently maintained.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- Implementation and monitor of internal SOP’s and global Brand Standards in order to increase service efficiency
- Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times.
- When fully competent, to work with the senior team to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.
- To take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.
- To be actively involved in planning promotions, working closely with the Restuarant Manager and the F&B Team.

**Requirements**:

- Must possess basic computational ability.
- Knowledge of hotel policy and fire-safety procedures.
- 2 years’ experience within Restuarant Service
- Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
- Have the ability to monitor and maintain other Restuarant server to ensure the upkeep of 5 star standards.
- Excellent command of English language (verbal and written)
- Excellent organisation skills, ability to work to deadlines and a flexible approach to work load and hours

**Benefits**:
In return we offer you a competitive salary a share in Tips and Service Charge as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 2 years (preferred)
- Supervisory: 1 year (preferred)
- 5 Star: 1 year (preferred)

Work Location: One location