Customer Services Team Member

**Who are Benifex?**

We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the world.**We believe that everyone deserves an exceptional experience at work, every day, and build **workplace technology** that makes this happen. Benifex’s mission is to **build remarkable experiences that employees love.**Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, **we need brilliant people** on board and that’s where you come in.

**Why should you apply?**
- **Progression**:this is a great starting point to develop your career within Employee Benefits and grow into a career in consultancy, or even develop skills to take you into implementation
- **Ownership**: you'll get to work closely with our SME customers and take ownership of delivery, being responsible for a bank of clients and developing relationships
- **Autonomy**: you'll be trusted to work independently with the support and guidance of the wider team, freeing you up to deliver fantastic customer experience
- **Impact**: this role has a direct impact on employee experience for our SME clients, ensuring that employees have a fantastic benefits experience and clients have a point of contact for all queries
- **Top 10 Employer, Sunday Times Best Places to Work Awards**:

- Work for a **profitable, fast-growing** **market leader**in the online reward and benefits space

**Role Overview**

We're looking for a Customer Services Team Member to join our Client Services team within our SME department. You'll be managing a portfolio of SME clients alongside an employee benefits consultant, working collaboratively to be a direct point of contact for the client, handling their queries and activities of the client employee benefits schemes.

This role is integral to the success of our SME team and could be the start to an amazing career. You will be working within our wonderful client services team to deliver the amazing customer services that our customers want and expect, and ensuring that communication is maintained with providers, clients, internal and external stake-holders at all times.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

**Great benefits**:
£28,000

Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month

**Responsibilities**
- Being the main point of contact for all HR, Payroll and provider queries.
- Taking responsibility for the administration of Health, Risk and Pension schemes including renewals, market reviews, accounts, claims, underwriting, new joiners, leavers and ad hoc queries.
- Always being responsive to all new business and client portfolio queries.
- Assisting with employer and employee queries relating to Health, Risk, Pension and Flexible Benefits.
- Assisting all portfolio clients with the development of their employee benefits strategy.
- Develop and maintain effective working relationships with all members of the SME practice, and other departments within Benifex.

**What are we looking for?**
- Experience in customer facing and/or admin based roles.
- Experience in delivering first class customer service.
- Excellent written and oral communication skills and the ability to present reports and information to clients, employees, and colleagues.
- A proven history of managing different stakeholder relationships, both internally and externally.
- Working to strict time pressured client deadlines and to agreed service level agreements.

Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow.

**Our interview process**

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with