Sales Advisor, Full Time, Swindon Designer Outlet

3 days ago


Swindon, United Kingdom YOO KASE Full time

**About Us**:
Yoo Kase is a dynamic and fast-growing retail store specialising in mobile phone and tablet accessories, repairs, and tech services. We pride ourselves on offering high-quality products and expert repair services to meet the needs of our customers. We are looking for motivated and customer-focused Full-Time Sales Advisors to join our team and contribute to the ongoing success of the business.

**Key Responsibilities**:
As a Sales Advisor at Yoo Kase, you will play a vital role in providing exceptional customer service and driving sales. You will be responsible for:

- **Sales & Customer Service**: Greet and assist customers in selecting mobile phone and tablet accessories, offering expert advice and product recommendations.
- **Product Knowledge**: Maintain a thorough understanding of our product range, including cases, chargers, screen protectors, and other accessories, as well as knowledge of device repairs.
- **Upselling & Cross-Selling**: Maximise sales opportunities by suggesting additional products or services that complement customers' purchases.
- **Device Repairs**: Assist with diagnosing and repairing mobile phones and tablets (screen replacements, battery changes, etc.). Full training training will be provided.
- **Stock Management**:Assist with inventory management, including restocking shelves, receiving deliveries, and keeping the sales area organised and presentable.
- **Sales Targets**: Work towards achieving individual and team sales targets, and contribute to the overall success of the store.
- **Customer Problem-Solving**: Handle customer inquiries and complaints professionally and efficiently, ensuring customer satisfaction.
- **Cash Handling & Transactions**:Process sales transactions, refunds, and exchanges accurately using the store's point-of-sale system.

**Qualifications and Experience**:

- Proven experience in retail sales.
- Experience or training in mobile phone and tablet repairs (screen replacement, battery replacement, etc.) is highly desirable but not essential.
- Strong understanding of mobile phone and tablet products, accessories, and repair services.
- Ability to stay up-to-date with the latest products and trends in the tech industry.

**Key Skills**:

- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong customer service skills with a focus on building relationships and ensuring satisfaction.
- Ability to work well under pressure and handle multiple customers in a busy environment.
- Confidence in closing sales and achieving targets.
- Basic technical knowledge of mobile phone/tablet repairs or a willingness to learn.
- Attention to detail and organisational skills for stock management and maintaining store displays.

**What We Offer**:

- Competitive salary
- Bonus/Commission
- Company Pension
- Opportunities for training and development, including device repair training if needed.
- A friendly, supportive team and a positive work environment.
- Staff discounts on products and services.

**How to Apply**:
If you are passionate about technology, sales, and customer service, we would love to hear from you Please send your CV and cover letter.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: £11.44-£13.00 per hour

Additional pay:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Relocation assistance
- Store discount

Work Location: In person

Reference ID: Swindon
Expected start date: 25/11/2024



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