Housekeeping Supervisor

**Wivenhoe House Hotel Ltd**

**Job Pack - Housekeeping Supervisor**

**Wivenhoe House Hotel**, a beautiful 18th century 4 star country house hotel, near to the pretty quayside village of Wivenhoe and within minutes of Colchester, Britain’s oldest recorded town, is currently recruiting a Housekeeper. This is an exciting opportunity for an experienced person to join our team in a busy and challenging environment which includes a combination of 40 rooms and luxury suites, 110 cover Brasserie restaurant and 120 cover banqueting and conference facilities.

**Duties of the Post**

**Experience**

Previous experience of working as a Housekeeping Supervisor in a hotel, care home or similar industry is preferred. Qualifications in Manual Handling, COSHH training and NVQ Level2 in Customer Care or Hospitality would also be an advantage.

**JOB DESCRIPTION**

**Job Title and Grade**:Housekeeping Supervisor

**Contract**:Full-time, permanent

**Hours**:40 hours per week (to be worked flexibly 5 days from 7)

**Salary**:£22,119 per annum

**Responsible to**:Housekeeping Manager

**Responsible for**:A team of Housekeepers and Porters

**Purpose of job**:To consistently monitor the Housekeeping service to provide excellent quality and standards throughout the hotel.

**Duties of the Post**:The duties of the post, some of which will require physical effort such as standing for long periods, waking distances, climbing stairs and using cleaning equipment, will include the following:
1. Ensure all rooms are cleaned to the required standards and ready for the arrival of the guests

2. Actively participate in training the Housekeeping team to achieve the hotel standards of comfort, safety and security

3. Carry out inspections of all vacated and cleaned rooms and undertake routine inspections of occupied rooms in order to ensure that high quality service is always provided.

4. Monitor room maintenance through reports from the Housekeeping staff and liaise with the Maintenance section to rectify faults as soon as possible.

5. Ensure all students receive consistent training to achieve their training outcomes whilst on rotation in the Housekeeping Section.

6. Assist the Housekeeping Manager with monitoring the financial performance of the
Housekeeping Department ensuring that the service is delivered within budget.

7. Report and return any lost guest property ensuring close liaison with reception

8. Ensure Health and Safety standards are always followed

9. Ensure that rooms are always supplied with the correct allocation of linen, towels, amenities etc. to the agreed standards.

10. Inspect corridors, lockers and butler pantries, housekeeping trolleys, housekeeping storage rooms and equipment and report all maintenance and replenish requirements.

11. Ensure that all guests receive high quality service at all times

12. Ensure that the Housekeeping team follow procedures to ensure that spoiled linen or towels from circulation, the turndown service is offered consistently, etc.

13. Ensure security of keys and allocated guest rooms at all times reporting any suspicious behaviour immediately.

14. Regularly carry out staff appraisals and identify staff training and development needs.

15. Deputise for the Housekeeping manager when required.

16. Undertake any reasonable task as requested by the General Manager or his nominee.

**_These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances and do not form part of the contract of employment. _**

**PERSON SPECIFICATION**

**Qualifications /Training Essential Desirable**

▪ Degree in Hotel Management or equivalent experience

**Experience/Knowledge Essential Desirable**

▪ Previous experience in a similar role

▪ Previous relevant experience in 4 or 5 star property

▪ Previous experience of managing a team

**Skills/Abilities Essential Desirable**

▪ Excellent communication skills

▪ Problem solving skills

▪ Ability to deliver training to Room Attendants, Porters and Students

▪ Experience of working with computerised systems

▪ Attention to detail: working carefully within the minimum time

▪ Good team working skills

▪ Good organisational skills including the ability to prepare staff rotas to meet operational needs

▪ Ability to act with discretion

▪ Ability to deliver excellent customer service

▪ Flexible approach to working times

**Other Essential Desirable**

▪ Be able to undertake the physical aspects of this post

▪ Well presented and a professional manner

▪ Ability to meet requirements of the UK right to work legislation
- August 2022 _

**Job Types**: Full-time, Permanent

Pay: Up to £26,568.00 per year

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral pr