Accounts Assistant

**About Us**:
**Job Overview**:
The Accounts Assistant - Accounts Receivable will be responsible for managing the credit control process within our business. This involves a customer service-based approach to monitoring and chasing overdue invoices, ensuring payment terms are adhered to, and working closely with customers to resolve any billing or payment issues. The role requires a customer service-oriented individual who can build and maintain positive relationships while ensuring the business's financial health is upheld.

**Key Responsibilities**:

- **Credit Control Management**: Oversee the full credit control process, including maintaining accurate records of customer accounts, chasing overdue payments, and following up on outstanding invoices.
- **Customer Communication**: Build strong, proactive relationships with customers, acting as the first point of contact for all credit-related queries and ensuring a positive customer experience.
- **Collection & Payment Monitoring**: Proactively chase payments, negotiate repayment plans when necessary, and manage accounts to minimise overdue balances.
- **Account Reconciliation**: Reconcile customer accounts regularly, ensuring discrepancies are identified and resolved promptly, and update the ledger system accordingly.
- **Dispute Resolution**: Work closely with customers and the sales team to resolve any billing or payment disputes, ensuring timely resolution and customer satisfaction.
- **Reporting**: Prepare regular reports on outstanding debt, aged receivables, and other key performance indicators related to credit control for management review.
- **Cash Flow Improvement**: Monitor the business’s cash flow by ensuring timely collections, highlighting any risks, and offering solutions for managing late payments or credit limits.
- **Process Improvement**: Suggest improvements to the credit control process, helping to streamline and enhance efficiency while maintaining a customer-focused approach.

**Key Skills and Qualifications**:

- Previous experience in a credit control or accounts receivable role, preferably within a high-volume, customer-focused environment.
- Strong customer service skills, with the ability to manage relationships and communicate effectively at all levels.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Strong negotiation and problem-solving skills, with a proactive approach to managing overdue accounts.
- Good understanding of credit management processes and principles.
- Experience with accounting software and Microsoft Office (Excel, Word).
- Ability to work independently and as part of a team.
- A professional and courteous attitude, with the ability to manage challenging situations effectively.
- Knowledge of the truck parts or automotive industry is a plus but not essential.

**Personal Attributes**:

- Proactive and self-motivated with a strong drive for results.
- Ability to work under pressure and meet deadlines.
- Strong communicator, with excellent written and verbal communication skills.
- High level of integrity and professionalism, with a focus on customer satisfaction and service.

**What We Offer**:

- Salary of £24,000 to £26,000 based on experience
- 25 days annual leave plus 8 statutory days
- Company pension scheme
- On-site parking
- A supportive team environment
- Opportunities for professional development

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Accounts Receivable: 1 year (preferred)

Work Location: In person

Reference ID: AR012025