Business Administration Apprentice

Business Administration Apprentice

**Offer ID**:

- 75096

**Job**:

- Support Functions / Admin Support

**Contract type**:

- Apprenticeship

**Schedule**:

- Full-Time

**Country**:

- United Kingdom

**Equans is looking for a Business Administration Apprentice to join our team based at Jesmond Park Academy on an Apprenticeship basis (18 months). This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package**

Reporting to the Operations Manager, the Business Administrator Apprentice duties will be to provide pro-active day to day facilities office support, supporting the Contract Administrator as necessary. You will be an integral component of a dynamic professional and motivated department in a busy facilities support services environment. You will be expected to support facilities colleagues, the senior management team as appropriate in a demanding multi-functional support services environment.

**What will you deliver?**
- Assist with planning and coordinating, in conjunction with the supervisor, tasks and labour resource for planned, reactive and other tasks as required.
- Progress both colleagues and suppliers queries / work orders to ensure that Equans SLAs are met.
- Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's. Raise any concerns to the Facilities Team Leader.
- Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLA's. Raise any concerns to the Facilities Team Leader.
- Record and respond to Compliments and Complaints. Updating the correct systems so that monthly reporting happens
Achieve closure of Work Orders to financial deadlines to ensure prompt payment. Working with the Payment system (Webcycle).
- Attend meetings, training and other engagements to the benefit of personal development.
- Maintain paperwork and folders associated with the facilities department timesheets and delivery notes etc.
- Drafting basic correspondence, and circulating documents as appropriate.
- Liaise with contractors and coordinate attendance in line with any reactive maintenance and ensure records of attendance are maintained.
- Ordering of goods for office services, uniform, cleaning consumables & equipment, stationery, H&S items etc.
- Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Manual, Safe Systems of Work and Risk Assessments. To adhere to Client health and safety policies and procedures as appropriate.
- Comply with the Company’s Policies, Management Plans and Procedures.
- Follow the Company's Equal Opportunity Policies in relation to other staff, customers and members of the Group, at a level appropriate to the post.
- Undertake such other duties appropriate to the level and character of work as may
reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.

**What can we offer you?**

On offer is a competitive salary and benefit package, which includes;
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are you?**
- Previous experience within Administration is desirable but not essential.
- Reliable.
- Good communicator, both written and oral.
- Minimum of C or above (or equivelent) in English & Maths.

This role includes an Enhanced DBS with Barred Lists check therefore ability to pass is essential.

**Who are we?**
- In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world._
- Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group._

**Our ambition**
- At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This com