Retail Crew

**The Role**
As a Retail assistant, you will be an integral part of the Exeter team. You will consistently be educating customers on our brand values and commitments as well as our extensive product range. You will be responsible for providing an exceptional finisterre experience, creating an inspiring store atmosphere by delivering best in class customer service and store standards.

**Who are you?**
- You share our love of the sea and our brand values.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.

**What you need?**
- You will need a good level of experience working in a retail or customer focussed environment. Retail experience within a premium apparel brand who share Finisterre’s brand ethos would be preferable.
- You will need passion for our product and enjoy building your own product knowledge. Experience working with technical clothing would be beneficial.
- You will be a big team player and enjoy working towards a common goal with your fellow team members. You will have a positive outlook towards work and relish in doing ‘your bit’ to contriubute to the success of the store.
- You will need to be flexible to work Saturday Or Sunday and don’t mind the occasional late shift when we have in-store events

**Requirements**:
**Customer Experience**
- Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
- To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
- Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
- Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
- Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
- Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.

**Commercial**
- Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
- Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
- Contribute to the timely execution of all launches, promotions and campaigns in store.

**Operations**
- Ensure all health and safety policies are adhered to at all times.
- Maintain a high standard of housekeeping throughout the store and back of house.
- Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
- Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

**People**
- Be an inspiration for your store team, motivate, train and support the people around you to be at the top of their ability.
- Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
- Adhere to all current policy and procedure laid out by Finisterre.
- Bring our values to life.

**KEY ATTRIBUTES**
- You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
- You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
- You are self-motivated. You are proactive and committed in your own personal development, education and training.
- To be willing to take on new and ad hoc tasks when required.

**SKILLS & QUALIFICATIONS**
- Previous experience in a customer focused role.
- A strong understanding of exceptional customer service.
- Knowledge of retail operations.

**Benefits**
- Discretionary bonus scheme
- Workplace pension scheme, company contribution in line with statutory auto enrolment
- 28 days holiday including bank holidays, pro-rated for part time. Additional days for length of

service.
- Your Birthday off each year
- 60% Product discount and 30% friends & family discount; regular product gifts and sample sales
- Generous annual uniform allowance
- Volunteer Programme, providing up to three days of paid volunteering per year