Internal Business Development Manager

**The Opportunity**

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complexproblems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself
- Care about sustainability? We want to be better for our people, environment, and society
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too

**The Role & Responsibilities**
- The IBDM will work directly with our broker partners and business development managers to proactively drive business levels and service standards
- IBDM’s will also have responsibility for broker partner training, contact to attract new business, facilitating the addition of new broker partners to our panel, and driving forward broker packaging quality
- They also work with the Senior Relationship Support Manager to develop the sales desk team and provide leadership to more junior colleagues
- The role is primarily based in Head Office, though there may be a requirement for travel on occasion
- Principal responsibility for supporting allocated broker partners and introducers with any new business enquiries
- Filtering and assessing any direct client enquiries, being able to obtain information from direct clients and quickly identify any opportunity to lend
- Liaising with existing Shawbrook clients to discuss our product range, driving retention and new business
- Clearly communicate with broker partners, covering different scenarios to assist with positioning cases for Shawbrook, including chasing-up cases identified as having good potential
- Working closely with partnered BDMs to assist with any tasks required to win new deals for Shawbrook
- Support with the training and development of new brokers when using our portal and online resources
- Having a thorough understanding of our products and criteria, able to quickly understand the strengths and weaknesses of a case. Formulate a rationale for cases and communicate findings to underwriters for consideration

**The Person**
- GCSE (or equivalent) in Mathematics and English
- A good understanding of the commercial mortgage sector
- An excellent understanding of mortgages and the financial services market
- Must have experience in a telephone-based role
- Seasoned experience in dealing with customers and introducers and providing them with high levels of customer service
- Experience of working in a customer focused environment.
- Good working knowledge of the commercial underwriting and support process.
- Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point)
- Knowledge of TCF
- Good knowledge of compliance procedures with the mortgage industry
- Able to read and understand financial accounts, valuations, business appraisals and credit searches
- Understanding of the different funding options open to business clients
- Excellent verbal and written communication skills.