Hotel Receptionist

4 days ago

BerwickUponTweed, United Kingdom The Kings Arms Hotel Full time

We are looking for a dynamic and hard working person to join our Housekeeping team.

Working hours will be, from **7:00** **am **until **15:00pm**(day shift)**:

- 15:00pm **until **22:00pm**(back shift) 3 to 5 days a week, 16 to 25 hours a week.

Experience will be a bonus, although full training will be provided.

Skills required:

- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area

**Due the nature if the business, working weekends is mandatory.**

**A minimum of a year experience in a similar role is an advantage however, full training will be provided.**

**Salary**: From £10.42 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Tips

**Experience**:

- hotel receptionist: 1 year (required)

Work Location: In person

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