Switchboard Operator
18 hours ago
1. Use of IT equipment and switchboard systems. 2. Use of IT programmes to find relevant information relating to patient, staff, and visitor requests.
3. Use of IT programmes to enter on-call details and to maintain contact lists up to date. 4. Answer all calls internal and external in a polite, calm, professional manner being able to deal with emotionally distressed patients and visitors in a sensitive and nonconfrontational manner.
Priority to be given to external calls. a. Internal Redirect calls to appropriate people b. External Take details and put through to required extension number Prioritising calls and explaining to callers when there is a delay in response or no response using initiative to offer alternatives.
5. Respond to emergency calls in a calm professional manner 6. Record all emergency calls as per proforma 7. Carry out alertive crash call test daily and record as per proforma a.
at 1030 Switchboard 8. Put out emergency pages (crash calls) in a calm clear manner ensuring accuracy 9. Operate alertive system In accordance with procedures and policies. 10.
Maintain out of hours on-call lists Liaise with clinical colleagues to ensure details held are correct 11. Prepare night out of hours on call lists for Security use 2000-0600 Mon Fri2000-0800 Sat Sun and handover any relevant points that may be pertinent 12. Program pagers as required 13. Escalate all switchboard issues immediately as per list below.
a. Digital Services All hardware problems such as alertive, telephones and computersi. Extension 3577b. Duty manager Lack of response to calls from staff.
Upset patients/GPs etc.i. Tel ii. Pager -c. Operational Services Manager Switchboard staffing issuesi.
Tel Mobile 07920366168 Landline 0161 918 2586d. Deputy Operational Services Manager Switchboard staffing issuesi. Tel Mobile 07977968948 Landline 0161 956 1497 14. Confidentiality to be maintained at all times as per general statement 15.
Take part in trust PDR process 16. Ensure individual training is kept up to date Undertake any other duties or responsibilities as required and deemed reasonable by the Operational Services Manager This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder
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