Sessional Coordinator

**The Business**

Advanced Child Care Assessments Limited have built its reputation as a leading provider of child service reports, assessments and early intervention services for Local Authorities, Solicitors and the Courts.

At ACCA we are passionate about the work we do; we always adopt a child-centred approach and strive to deliver the very best possible outcome for every child across all the cases we handle.

We have 25 years’ experience specialising in the provision of a comprehensive suite of Child Independent Social Work Assessments, Early Intervention Programmes and a Bespoke 24/7 In the Home service.

24/7 In-The-Home is staffed by Self-Employed Parenting Practitioners to undertake direct work with parents and children. The work will entail a rotating shift pattern within parents’ homes or within the community.

To achieve our growth aspirations, we are expanding our panel of Parenting Practitioners and are looking to recruit a Session Co-Ordinator on a full-time basis.

**The Role**

Managing a team Parent Practitioners, the job is to essentially, manage and coordinate the day to day running of our 24/7 ‘In-The-Home’ team. You will play a critical role in ensuring our self-employed Parenting Practitioners feel valued and engaged to deliver safely and effectively in their role. Your role is crucial to help build emotional commitment from our panel so that they provide the highest level of service and engagement.

This role would suit someone who is dedicated to helping others, with great organisational skills, who is looking to further their career by helping to set up and run this new opportunity within the business. As is the nature of this role the successful applicant will need to be flexible as working hours may vary depending on the needs of the service and the families they are working with.

**Key Requirements**
- Help to manage the day to day operation of the 24/7 service
- To ensure the delivery of excellent customer service, achieving and maintaining customer service levels
- Available to be on-call as and when needed
- Rota creation, ensuring all shifts are filled, accepted and confirmed by the Parenting Practitioner team, including an ‘on-call’ reserve
- Ensure Parenting Practitioners have everything they need to enable them to successfully and safely deliver each shift.
- Act as their single point of contact for issues raised to you as their shift co-ordinator, ensuring that any issues are promptly resolved, learning from issues to inform future service improvements.
- Responding pro-actively to offer support where a Parenting Practitioner is unable to fulfil their engagement, looking to understand the drivers and assist them in overcoming any barriers they have that are causing the reduction in commitment.
- Deal promptly and appropriately with any complaints received
- Identifying recruitment needs and ensuring there are sufficient staff to meet the demand of the service.
- Challenge performance issues
- Provide reporting statistics on shift adherence, challenges and successes
- Uploading daily action logs/ reporting to files in proclaim.
- Monthly reporting on statistics and adherence to targets.

**Personal Specification**
- Sociable, flexible and a committed individual
- Calm, confident and charismatic nature
- Previous experience in a similar role
- Be willing to undergo an DBS disclosure
- Works well under pressure
- Strong time management and organisational skills
- Possess excellent IT, written and spoken communication skills
- Excellent interpersonal skills and an ability to liaise with all types of people

**Benefits**
- Death in Service
- 25 days annual leave
- Private Medical Insurance - following successful probationary period
- Sick pay
- Hybrid working
- On-Site parking
- Competitive Salary up to £35K

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Reference ID: Session Coordinator