Customer Care Specialist

2 weeks ago


Burnley, United Kingdom Bensons for Beds Full time

Job Type - Permanent - Full Time
Location - Burnley, Kinsgway House
Salary - £25135.50
Closing Date - 09/09/2025

- Our Promise
- At Bensons we believe nothing is impossible. We're driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.

Job Details

**Customer Care Specialist - £25,135.50 p.a. + Benefits - Burnley**

Empathy, adaptability, and a positive ‘can-do’ attitude will be key, as you troubleshoot and deliver solutions that not only meet but exceed expectations.

**What We’re Looking For**

You’re passionate about first-class customer service, confident in handling complaints with professionalism, and eager to help us continually improve.

You’ll also bring:

- Previous customer service experience (contact centre, retail, hospitality, care sector, beauty - all welcome)
- Experience handling complaints calmly and clearly, explaining outcomes in a balanced way
- Strong problem-solving skills and initiative
- A positive, adaptable attitude to change
- Genuine empathy for customers
- Ability to work efficiently under pressure, meeting targets and deadlines
- Competence in Microsoft Office (Excel, Outlook)

**What’s In It for You?**

Alongside a competitive salary, you’ll enjoy a generous benefits package including:

- Employee discount on Bensons products
- Medicash - cashback on healthcare services (dental, optical, GP, etc.)
- Unum Income Protection - peace of mind for long-term illness
- Pension scheme with Legal & General
- Discounted gym membership
- Cycle to Work scheme
- Annual leave buy & sell scheme
- Enhanced maternity & adoption leave
- Access to Retail Trust services for wellbeing & financial advice
- Ongoing learning & development programmes
- Career progression opportunities
- Long service awards & ‘Love to Shop’ vouchers
- Free fruit, tea & coffee
- Free on-site parking
- Fun workplace committees (including _Fun at Work_ & _The Sleep Council_)
- Dress-down Fridays
- Recognition incentives

If this sounds like you
- we'd love to hear from you now



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