Defence Business Services

**Details**:
**Reference number**:

- 299389**Salary**:

- £22,758- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - DBS- Armed Forces & Veterans (AFV)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Gosport :Centurion Building, HampshireAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
The MOD Veterans Welfare Service (VWS), as part of MOD Veterans UK, is committed to enhancing quality of life for Veterans, their dependents and beneficiaries of Veterans UK pensions and compensation schemes. It also focuses on providing support that will enable seamless transition from Service to Civilian life, assist bereaved families or respond to key life events that present welfare needs.

The primary purpose of the Welfare Advisor role is to understand and advise clients on the range of services available from the VWS and other organisations aiming to resolve client queries at the First Point of Contact. (FPOC) You will advise on MOD Veterans UK Schemes, welfare benefits, the ex-Service Charities and other third-party organisations.
- This role is office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.

As the first point of contact, you will assess clients’ needs and provide advice and guidance in relation to the support available to them. Where appropriate, you will instigate a course of action to resolve issues by utilising the full range of services available or make referrals to our network of Welfare Managers for further support. In all cases, you will be required to accurately record client conversations, case notes and outputs on the Veterans Welfare Computer System (VWCS) in line with internal requirements and quality standards. When referring clients to a Welfare Manager for their action, you will be required to gather all relevant information to enable Welfare Managers to understand and identify client needs.

The Veterans Welfare Centre (VWC) is based at HMS Sultan, Centurion Building, Gosport, Hampshire and is one of four throughout the UK. You will be part of a team of three Welfare Advisors and a Band D Centre Manager.

As a member of the team you will be required to provide phone cover on a rota basis in line with business requirements.
The VWC operating hours are currently: 08:30-17:00 Mon-Thurs 08:30-16:30 Fri

This position is advertised at 37 hours per week.

**Person specification**:

- Experience of working in a customer led environment**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions

**Benefits**:

- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The King’s birthday
- Hybrid working w